Melanie B.

Melanie B. is a customer service expert with over six years of experience in high-demand environments. Holding a Bachelor of Science in Hotel and Restaurant Technology from Iloilo Science and Technology University, she excels in roles demanding professional communication and problem-solving. At iQor Philippines and TDCX Philippines, Melanie leveraged her adaptability and decision-making skills to handle customer accounts efficiently, ensuring client satisfaction and loyalty. As a Senior Associate at WNS Global Services Philippines, she not only managed client accounts but also spearheaded operational improvements and workflow efficiency. Her initial foray into the hospitality industry with Kenny Rogers Roasters honed her teamwork capabilities, further refining her customer service acumen. Melanie's robust skills in digital organization and resource management make her a valuable asset in any customer-facing industry.