Melany V.

Melany V. is a highly organized and detail-oriented Administrative and Technical Support professional with a broad spectrum of experience, including remote assistance, customer service, and hospitality operations. In her role as an Administrative Assistant at Hotel Las Orquídeas in Costa Rica, she expertly managed front desk operations and guest assistance, coordinated reservations, and facilitated communication with hotel guests. Her contributions to accounting tasks and marketing initiatives, such as designing promotional materials, were instrumental in enhancing the hotel's operations. As an IT Assistant with BDS Asesores Jurídicos, Melany supported IT operations, managed documentation, and coordinated vendor communications. At Persistent Systems, she served as an Azure SCEM Incident Manager, overseeing cloud-related incident processes and collaborating with remote teams for timely resolutions. Her tenure as a Managed Services Support Engineer at Get CRG Solutions further sharpened her skills in cloud computing and customer support, underscoring her proficiency in Microsoft Office Suite and Google Workspace. Melany is also advancing her education in Systems Engineering while holding certifications in Cybersecurity Fundamentals and Endpoint Security.