Melbert M.
Senior BPO Operations Specialist
Open to offersNew to PlatformAbout
Melbert M. is a seasoned BPO professional with over 12 years of experience, predominantly in the e-commerce, fintech, and insurance industries. His extensive career reflects expertise in website administration, risk analysis, and customer service. Melbert demonstrated his proficiency as a Website Operations Administrator at Ubiquity Global Services for the Cashrewards Account, where he managed the setup and configuration of merchant offers and promotions. In his role as a Risk Operations Analyst on the Marqeta Account, he adeptly handled disputes and chargebacks, identifying fraud and ensuring regulatory compliance. Additionally, as an Operations Support Officer at Chubb Business Services, Melbert supported underwriting and claims processes for commercial insurance policies. With his well-honed skills in CRM/Workflow Tools and Insurance Systems & Claims Processing, Melbert continues to drive operational efficiency and customer satisfaction.
Experience
Website Operations Administrator
Ubiquity Global Services – Cashrewards Account · 2023 — 2025Oversaw the setup and configuration of merchant offers, rates, and promotions. Collaborated with account managers to update commission rates and cashback information. Managed onboarding processes for new merchants, ensuring the accurate entry of partner data. Used Canva to customize images in accordance with brand guidelines prior to online publication.Risk Operations Analyst (Dispute & Chargebacks)
Ubiquity Global Services – Marqeta Account · 2022 — 2023Conducted investigations to resolve disputes, ensuring outcomes were fair and compliant. Analyzed trends in disputes to identify potential fraud and emerging risks. Elevated complex or high-value cases to senior teams for further examination. Maintained resolution of all dispute cases within established SLAs and regulatory standards.Operations Support Officer
Chubb Business Services - Commercial Lines Account · 2021 — 2022Administered and maintained various business insurance policies, including property, casualty, marine, and financial lines. Assisted in underwriting and claims processes, ensuring adherence to regulatory requirements. Worked in conjunction with brokers and clients to deliver customized commercial insurance solutions.Insurance Underwriter
iSupport Worldwide - Auto Insurance Account · 2018 — 2020Evaluated contracts and policy documents for compliance and accuracy. Managed processing of new business applications, renewals, endorsements, and cancellations. Assessed risk factors and established suitable coverage and pricing for clients.Transaction Specialist
Arvato Corporation – Microsoft Account · 2013 — 2016Examined documents and accurately entered contract details for EMEA clients. Oversaw billing and invoicing processes, including reconciliation and correction of errors. Ensured financial accuracy through proper credit and rebill processing.
Skills & Expertise
Education
- Computer Engineering Technology (Hardware Major)Technological University of the Philippines · 2011 — Present