Melchie M.

Melchie M. is an accomplished professional in the e-commerce sector, excelling as a Sales Team Leader and e-commerce specialist. From December 2023 to August 2025, Melchie led initiatives to engage potential clients through diverse channels including cold calling, emailing, and social media, effectively qualifying leads by assessing their needs and budget. With a focus on the e-commerce industry, Melchie specialized in Facebook lead generation, converting inquiries into booked calls or sales through strategic communication. As a General Virtual Assistant from November 2024 to September 2025, Melchie developed financial strategies and analyzed client needs to recommend appropriate products. Earlier, between April 2022 to December 2022, as a Customer Service Representative, Melchie efficiently resolved customer inquiries and technical issues. Additionally, serving as an Admin Support and Marketing Assistant, Melchie tracked competitor campaigns to drive engaged traffic across platforms. With advanced skills in cold calling, customer service, and email marketing, Melchie earned a Bachelor of Science in Information Technology from the University of Cebu Banilad Campus.