Melissa R.
Senior Operations & Property Management Executive
Open to offersNew to PlatformAbout
Melissa A. R. is a seasoned Senior Operations & Property Management Executive with over two decades of leadership experience spanning international property management, academic operations, HR strategy, and business development. Her expertise includes scaling remote teams, optimizing operational systems, and driving revenue growth within multi-functional environments. Holding full P&L ownership, Melissa has successfully directed end-to-end maintenance operations at SLiQ Homes LTD, reduced operational inefficiencies, and developed structured training programs. At Global Standard English Learning Center Inc., she transformed operational infrastructure, enhanced enrollment strategies, and streamlined administrative processes. Her tenure at HeyTutor as an HR & Talent Acquisition Leader showcased her acumen in managing high-volume recruitment and digital personnel systems. Throughout her career, she has been recognized for her ability to build high-performing operations that emphasize efficiency, compliance, and long-term business performance, leveraging her skills in property operations, HR strategy, and financial oversight.
Experience
Virtual Operations & Maintenance Lead
SLiQ Homes LTD · 2024 — 2026Directed property maintenance and remote operations across various portfolios. Oversaw full-cycle maintenance from tenant intake to contractor resolution. Implemented structured remote troubleshooting systems to reduce unnecessary contractor dispatches. Integrated maintenance workflows utilizing Bubble-based applications for improved efficiency. Managed operations across multiple platforms including maintenance systems and HR tools. Handled recruitment, onboarding, payroll, and HR oversight for offshore teams. Developed training programs to ensure compliance and operational consistency. Supported marketing initiatives through digital content creation and campaign execution.School Director / Executive Operations Manager
Global Standard English Learning Center Inc. · 2023 — 2024Provided leadership across academic operations, HR, finance, and institutional performance. Held full P&L accountability to drive revenue growth and cost optimization. Transformed operational structures through scalable SOP implementation. Enhanced enrollment conversion and retention using data-driven strategies. Led cross-functional teams to align with growth objectives and implemented KPI frameworks for real-time decision-making. Streamlined administrative and compliance processes to enhance reporting accuracy.HR & Talent Acquisition Leader
HeyTutor · 2022 — 2023Directed recruitment efforts across high-volume hiring pipelines. Improved data management by implementing structured digital personnel file systems. Managed employee compensation updates and data governance and conducted final interviews along with employment negotiations.Operations Associate – Property Management
Latchel · 2021 — 2022Coordinated international property maintenance work orders across multiple portfolios. Drafted and managed service contracts and cost estimates while overseeing budget communications between property managers and owners. Supported financial tracking and documentation processes.School Director / HR Manager
Global Standard English Learning Center Inc. · 2017 — 2020Supervised foundational operations and HR strategy during early growth stages. Established academic and administrative systems, leading faculty recruitment and performance management. Developed structured processes for student intake and compliance, introducing revenue-generating initiatives through facility utilization strategies while fostering institutional growth through partnerships.Senior Training & Communications Executive
TaskUs | Convergys Philippines · 2011 — 2017Designed and delivered training programs focused on communication, sales, and performance. Conducted language audits and led strategic sales coaching initiatives while managing performance improvement programs for underperforming teams. Provided executive-level training for leadership groups.Vice President, Sales & Marketing
G8 Enterprises · 1998 — 2002Directed sales and marketing strategy across the company while managing key client relationships and corporate communications. Developed long-term growth and expansion strategies and oversaw budgeting and resource allocation for marketing efforts.
Skills & Expertise
Education
- Bachelor of Arts in Communication Arts & ScienceMichigan State University