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Melissa S. — Junior Administrative Assistant from Jamaica

Melissa S.

Junior Administrative Assistant

Jamaica 1-2 years
Open to offersNew to Platform
Languages
English
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About

Melissa S. has developed a multifaceted career in customer relations and administrative support, demonstrating exceptional ability in managing Microsoft Word and Excel. Her professional journey includes roles such as Administrative Assistant at Caribpest Control, where she excelled in handling multi-line phone systems and maintaining customer relations. At Yokohama Trading, Melissa adeptly managed dual roles as a Sales Representative and Receptionist, skillfully resolving customer issues and directing communications. Her tenure at Maxfield Bakery and Price Smart honed her strong foundation in customer service, where she consistently delivered outstanding guest experiences. Her comprehensive educational background includes a Business Entrepreneurship Certification from LDS Business College in 2015 and a certification in Supervisory Management from UWI Open Campus. She has also engaged in leadership roles at The Church of Jesus Christ of Latter-Day Saints, reflecting her commitment to community and service. Melissa's excellent communication skills and people skills have consistently uplifted the organizations she has been part of.

Experience

  • Administrative Assistant

    Caribpest Control · 2019 — 2019
    Managed multi-line phone calls, conveyed messages to staff, and welcomed visitors. Established and nurtured customer relationships through prompt responses and accommodating special requests. Handled phone and email correspondence, including managing incoming and outgoing mail and faxes.
  • Sales Representative/Receptionist

    Yokohama Trading · 2019 — 2019
    Promptly answered phone calls and directed them to the appropriate offices. Handled customer issues and complaints effectively. Engaged with clients via email, telephone, and postal mail.
  • Customer Service

    Maxfield Bakery · 2019 — 2019
    Greeted guests and provided exceptional customer service. Addressed client inquiries while ensuring high levels of satisfaction through in-person and phone interactions.
  • Customer Service

    Price Smart · 2014 — 2017
    Welcomed guests and delivered excellent customer service. Responded to inquiries and consistently resolved client needs, providing assistance via phone and in person.
  • Customer Service

    East Bay Villas · 2014 — 2014
    Provided customer service and supported table setting.
  • Secretary

    General Business Services · 2008 — 2008
    Performed duties in customer service, filing, and administrative support.

Skills & Expertise

Education

  • General Proficiency in Human and Social Biology
    Institute of Business and Professional studies (I.B.P.S) · 2008 — 2012
  • General Proficiency in Social Studies/Integrated science
    Institute of Business and Professional studies (I.B.P.S) · 2008 — 2012
  • Graduation Certificate
    Port Antonio High · 2006 — 2008
  • General Proficiency in Home Economics management
    Port Antonio High

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