Melissa R.
Senior Social Media Manager
Open to offersNew to PlatformAbout
Melissa G. is an aspiring Social Media Manager based in Guihulngan City, Philippines, currently building her skills through DICT-led training in social media strategy, content planning, and buyer persona development across Facebook, Instagram, and TikTok. As part of her training, she completed practical exercises including a Nike Instagram case study and content plans for sample brands. Alongside this, Melissa brings over ten years of professional experience in operations, customer service, and virtual assistance, supporting international clients across diverse industries. As Operations Supervisor at Tinonas Inc., she managed daily operations and coordinated with suppliers; at 24/7 AI, she strengthened her quality auditing and customer service skills on an Australian account. She also has experience in recruitment support for a U.S. client and technical support for merchants in remote settings. Melissa holds a BS in Information Technology from Central Philippines State University and is eager to apply her newly developed social media skills alongside her strong operational background.
Why hire me
Employers should hire me because I combine genuine, hands-on social media training with over ten years of real-world professional experience many entry-level candidates don't have. Through my DICT training, I've built practical skills in content planning, buyer persona development, and platform strategy for Facebook, Instagram, and TikTok. What sets me apart is the foundation behind those skills: as an Operations Supervisor, I led teams of 15-25 people and learned to manage deadlines, coordinate stakeholders, and solve problems under pressure. In customer service and virtual assistant roles, I supported U.S. and Australian clients remotely, developing strong communication, attention to detail, and the discipline to work independently. I'm not claiming to be an expert in social media yet, but I'm a fast learner, reliable, and genuinely motivated to grow. I bring the maturity and work ethic of an experienced professional to a role I'm excited to learn and take seriously.
Experience
Operations Supervisor
Tinonas Inc. · 2015 — 2025Oversaw a team of 15–25 employees, managing daily operations, project implementation, and scheduling. Facilitated communication among suppliers, vendors, and internal teams to ensure projects adhered to timelines. Handled procurement, documentation, and logistics effectively.Quality Auditor | Customer Service & Sales Representative
24/7 AI (Australian Account) · 2022 — 2024Conducted audits of 50–100 customer interactions per day, providing coaching to agents for service quality improvements. Managed 30–50 inbound calls and over 100 chats consistently, meeting prescribed KPIs. Recorded customer data in Salesforce CRM to enhance documentation and communication.Recruitment Support Virtual Assistant
Remote — U.S. Client · 2021 — 2023Evaluated and coordinated candidates for various job openings. Conducted initial interviews and assessments, communicating clearly in both written and verbal forms. Utilized Monday.com to manage recruitment pipelines while collaborating with an international client.Merchant Support & Technical Support Specialist
Asia Premier One Source Inc. (U.S. Client) · 2020 — 2022Delivered phone and email support to merchants, addressing billing and transaction issues. Diagnosed and resolved issues related to POS terminals, assisting with installations and setups. Maintained detailed records to enhance problem-solving and customer relationship skills.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyCentral Philippines State University · 2015 — Present
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