Melissa A.

Melissa A. is an experienced professional with three years in Customer Support and Executive Assistance, providing services within the airline, business process, and document processing industries. She worked as an Executive Assistant and Social Media Manager at Carlson HVAC & Refrigeration, handling administrative tasks, expense tracking, invoicing, and social media management across platforms like Facebook and Instagram, while reporting directly to the business owner in a remote setup. At International Airline Services Asia Inc., she served as an Airline Reservation and Ticketing Agent for Air France and KLM, using Amadeus GDS to manage reservations and deliver high-quality customer service in line with airline standards. As Secretary/Admin Assistant at Tothie Document Processing Services, Melissa managed client communications, prepared quotations, and handled government registrations. Her key strengths include Social Media Management, Data-Entry Management, and the use of business tools like Google Workspace, Salesforce CRM, and Canva.