Mellie F.
Mid-Level Communication and Training Specialist
Open to offersNew to PlatformAbout
Mellie F. is a dedicated professional specializing in data entry, customer service, project management, and real estate, with a substantial tenure at companies like Teleperformance Philippines and Torch Land and Development Corp. Over her career, she has excelled in delivering high-precision data entry with tools like CMS and Microsoft Office. Her tenure as a Senior Analyst at Teleperformance underscores strong capabilities in problem-solving, decision-making, and data analysis, identifying trends to enhance service delivery. Mellie effectively manages staffing and resource allocation, ensuring operational efficiency within call centers. In her role with Torch Land, she enhanced communication and logistical support for real estate sellers, contributing to team success by facilitating meetings and leading training programs. Her current focus since 2024 is serving as a Virtual Assistant in the healthcare sector, where she supports executives with scheduling and research projects. Mellie holds a Bachelor of Education from De La Salle University and has pursued Business Education at the Polytechnic University of the Philippines.
Experience
Sales Account Manager / Property Consultant
Torch Land and Development Corp. · 2020 — 2024Oversaw inbound and outbound communications, ensuring professionalism and clarity in email and correspondence management. Assisted in the interview process by scheduling, drafting offers and rejection letters, and providing candidate write-ups based on interview assessments.Virtual Assistant to the President and Regional Director
Healthcare · 2024 — PresentProvided administrative support, handling various tasks to ensure smooth operations in coordination with executive responsibilities.Senior Analyst / Real-Time Analyst / Customer Service Representative
Teleperformance Philippines · 2010 — 2019Identified root causes of issues and devised solutions, such as enhancing forecasting accuracy. Conducted data analysis and reporting to uncover trends and propose improvements. Managed staff allocation in the call center to fulfill service-level objectives. Communicated client concerns and feedback effectively to enhance service delivery.Data Entry Specialist / Recovery Assistant
AIG Philam Bank, GE Money Bank · 2007 — 2009Ensured precise data entry, maintaining accuracy in account numbers, amounts, and codes. Scheduled meetings, recorded minutes, and organized clients' calendars to support administrative coordination. Contributed to client projects through research and analysis.
Skills & Expertise
Education
- Bachelor of EducationDe La Salle University – Dasmariñas
- 3 Years: Business EducationPolytechnic University of the Philippines
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