Mellissa R.

Mellissa R. is a seasoned Customer Service Professional with over five years of industry experience in the banking and fintech sectors, showcasing a proven track record in enhancing customer experience. A graduate with a Bachelor of Management in Human Resources from Bunda Mulia University, Mellissa's career includes key roles at PT Finaccel Finance Indonesia (Kredivo) and PT Bank Mayapada International Tbk. In her position as an Inbound Customer Service representative, she adeptly managed up to 80 inbound calls per day, transitioning seamlessly into Live Chat Support, where she resolved up to 320 customer inquiries during peak periods. Her expertise encompasses Complaint Resolution, Customer Relationship Management, Live Chat Support, and managing complex customer interactions. Mellissa’s commitment to quality is evident in her compliance with service level agreements and company policies while actively contributing to team onboarding and training initiatives. Currently seeking opportunities in guest relations and the hospitality industry, Mellissa is eager to leverage her customer service capabilities in new settings.