melody D.
Mid-Level Administrative Virtual Assistant
Open to offersNew to PlatformAbout
Melody A. is an experienced Virtual Assistant with a focus on operational efficiency and client productivity across industries including admin support, data entry, medical billing, retail hardware, and customer service. At School of Virtual Assistance Philippines, Melody excelled in project coordination, time and schedule management, and social media scheduling using tools like Google Suite, Trello, and Later.com. Previous roles at LCD Outsource and Telex Business Solutions saw her handling data entry for lead generation and medical billing, ensuring strict data validation within healthcare RCM. At Cebu Oversea Hardware and INSPIRO, she managed complex administrative demands, customer transactions, and order coordination. Proficient in workflow management and calendar organization, Melody supports seamless business operations by maintaining precise records, efficient documentation, and reliable schedule controls for both digital and physical business environments.
Experience
Admin Support
School of Virtual Assistance Philippines · 2025 — 2025Oversaw project coordination and task organization, managed time and scheduling, and handled email and calendar organization for administrative support. Conducted social media scheduling and basic content creation, while maintaining file organization and research assistance. Utilized file management practices, including creating folders and applying naming conventions, and managed calendars by sending event invites, adding Google Meet links, and using color-coding. Implemented workflow management through To Do → Doing → Done systems and label prioritization, and performed detailed task management such as setting deadlines, enabling notifications, creating checklists, adding subtasks, and converting checklist items into separate cards.Data Entry Clerk
LCD Outsource · 2023 — 2025Gathered and researched business information for lead generation, collecting details such as business name, address, website, contact number, email, and verified sources. Entered and organized data into spreadsheets, databases, and CRM tools with attention to accuracy and validation. Performed web research to identify and verify new business leads, maintained updated records, and ensured consistency across data files. Provided data support for lead generation and managed documentation, tracking sheets, and reports for client projects.Data Entry Specialist – Medical Billing / RCM
Telex Business Solutions · 2021 — 2022Executed accurate data entry for medical billing and Revenue Cycle Management processes, updating patient demographics, insurance details, and billing information in medical billing systems. Verified patient information, insurance eligibility, and claim details, and researched missing or incorrect data to ensure clean claim submission. Updated billing records, payments, adjustments, and claim statuses, assisted with charge entry and payment posting, and supported billing teams with claims, appeals, and follow-ups. Maintained confidentiality by adhering to HIPAA guidelines in handling sensitive patient information.Customer Service
INSPIRO · 2020 — 2021Provided customer service for flower orders often related to sensitive occasions, utilizing a professional and empathetic communication approach. Clarified flower descriptions, delivery options, and order policies, and maintained composure under high-pressure situations, including handling delivery issues and demanding customers. Entered customer and recipient details, processed credit card payments, applied discounts, and explained policies such as delivery cut-off times and substitution procedures. Made product suggestions to enhance orders, and gained familiarity with various flower types, arrangements, and seasonal availability.Admin Secretary
Cebu Oversea Hardware Co. · 2010 — 2019Conducted double-checking of financial reports and tracked purchase orders to minimize errors in legal and commercial documentation. Addressed unexpected administrative issues such as scheduling conflicts and missing documents, and maintained professional interaction with internal teams and external parties.
Skills & Expertise
Education
- Diploma in Fisheries and TechnologyMindanao State University - Naawan
Interested in this professional?
Sign in as an employer to save this profile or invite melody D. to a job.
Sign in as an employer