Melody V.

Not specified

• E-Commerce Logistics and Data Coordinator

  Westernborders, Inc. · 2021 — 2026
  E-Commerce Logistics & Operations Specialist Dynamic E-Commerce Operations professional with a proven track record of optimizing supply chain efficiency, inventory health, and marketplace performance across Amazon and Walmart. Key Responsibilities: End-to-End Inventory Management: Oversaw full-cycle inventory control for Amazon (FBA/FBM) and Walmart (WFS), implementing strategies to eliminate out-of-stock and overstock hurdles to maintain optimal stock health. Global Logistics & Supply Chain Optimization: Developed seamless inbound/outbound shipping processes; leveraged Amazon AWD and AGL to streamline international freight and raw material importation for service brands. Data-Driven Performance Analysis: Conducted regular sales and account performance analysis, translating complex metrics into actionable weekly and

• E-Commerce Purchasing Assistant

  LA Vapor · 2023 — 2024
  Inventory & Financial Operations Coordinator Detail-oriented operations professional specializing in supply chain documentation, accurate financial encoding, and seamless B2B client communication. Key Responsibilities: Invoice & Receipt Reconciliation: Collaborated closely with the purchasing lead to audit manufacturer invoices, ensuring 100% accuracy in the issuance of corresponding receipts. ERP System Data Management: Meticulously encoded receipts, invoices, and order forms into Acumatica, maintaining a strict document control process by cross-referencing and attaching receipts to all invoices. B2B Client Communications: Developed and distributed daily order templates to business customers, providing critical, real-time updates on unit availability to facilitate smooth transactions. Process Compliance: Ensured data

• E-Commerce Specialist

  Amify · 2019 — 2021
  E-Commerce Operations & Growth Analyst Results-driven E-Commerce Operations professional with a track record of driving revenue growth and maximizing operational efficiency across major digital marketplaces and direct-to-consumer channels. Key Responsibilities: End-to-End Operations & Fulfillment: Managed daily e-commerce operations for a leading online retailer, overseeing order processing and shipment workflows to guarantee timely product delivery and customer satisfaction. Strategic Growth & Customer Engagement: Developed and executed targeted e-commerce strategies designed to scale revenue, boost website traffic, and enhance online customer engagement. Data Analysis & Performance Insights: Conducted routine data analysis to track key performance indicators (KPIs), mapping out trends to provide

• Business Analyst

  Xerox · 2012 — 2019
  Xerox | 2012 – 2019 Data-driven Business Analyst who leveraged advanced reporting solutions and cross-functional collaboration to optimize operations, drive cost savings, and support executive decision-making. Key Responsibilities & Achievements: Strategic Data Analysis: Analyzed and interpreted large, complex datasets to deliver actionable insights and comprehensive reports for senior management, driving informed business strategies. Reporting Automation: Developed and implemented automated reporting solutions that significantly enhanced data accuracy while reducing overall reporting cycle times. Cross-Functional Process Improvement: Collaborated with multidisciplinary teams to identify operational bottlenecks, leading to streamlined workflows and measurable cost savings.

• Real-Time Analyst

  Xerox · 2012 — 2018
  Agile operations professional specializing in real-time queue management, performance analytics, and workforce optimization to maintain service level agreements (SLAs) and enhance customer satisfaction. Key Responsibilities & Achievements: Real-Time Performance Monitoring: Tracked and analyzed live call center metrics to identify immediate trends or technical bottlenecks, making swift intraday adjustments to staffing and routing to ensure optimal performance. Performance Reporting & Insights: Authored and distributed daily, weekly, and monthly performance reports, translating complex operational data into actionable recommendations for leadership. Root Cause Analysis: Investigated operational inefficiencies and spikes in variance, implementing rapid corrective actions to boost center-wide efficiency and improve customer satisfaction

• Medical Insurance Specialist

  Xerox · 2009 — 2010
  Subject matter expert in healthcare reimbursement and policy, responsible for delivering high-quality support to medical providers and navigating complex insurance benefits across multiple regulatory frameworks. Key Responsibilities & Achievements: Provider Support & Claims Navigation: Fielded high-volume incoming calls from medical providers, delivering real-time verification of insurance eligibility, comprehensive benefits breakdown, and detailed claims status updates. Denial Management & Resolution: Analyzed medical claims denials to verify accurate dollar amounts and complex denial reasons; leveraged advanced problem-solving training to offer providers effective resolution pathways. Financial Auditing: Conducted thorough reviews of payment summaries to ensure transparency and accuracy in provider disbursements. Multi-State Compliance