Melody A.
Mid-Level Customer Service Analyst
Open to offersNew to PlatformAbout
Melody A., a highly skilled Registered Nurse, brings diverse professional experience across various industries. Her most recent role was as a Customer Service Representative and Quality Analyst at Teleperformance Phils., where she managed account maintenance, billing, claims, and benefits for a healthcare account serving clients in Chicago, Texas, and New Mexico. Prior to this, Melody worked at IBEX Global Solutions, focusing on account maintenance and billing for a telecommunications account in the United States. Her administrative acumen was honed during her time at Sacred Heart School, where she supported school promotions and managed student records. Melody also served as a Medical Secretary and Clinic Nurse at Asian Hospital and a School Nurse at Maria Montessori Foundation, ensuring seamless clinic operations and preschool support. She initially began her career as a Pharmacy Assistant at Watsons, maintaining medication safety and quality standards. Melody is fluent in Tagalog and has proven expertise in medical management and quality analysis, making her a versatile asset in any healthcare or administrative setting.
Experience
Customer Service Representative/Quality Analyst
Teleperformance Phils. · 2019 — 2021Managed Account Maintenance, Billing, Claims, and Benefits for a Healthcare account in the US. Provided assistance to clients from Chicago, Texas, and New Mexico.Customer Service Representative
IBEX Global Solutions · 2019 — 2019Handled Account Maintenance and Billing for a Telecommunications account in the US.Administrative Assistant
Sacred Heart School - Sun Valley · 2012 — 2019Conducted administrative and basic marketing tasks for an early childhood school. Engaged in school promotions, document preparation and organization, as well as maintaining records of enrolled students.School Nurse/Casa Assistant
Maria Montessori Foundation · 2010 — 2011Served as a School Nurse and contributed to classroom setup for preschool children.Medical Secretary / Clinic Nurse
Asian Hospital and Medical Center Medical Office Bldg. · 2008 — 2009Performed administrative duties in a clinical environment, which included managing doctor’s schedules, coordinating patient appointments, and ensuring the cleanliness and functionality of clinic equipment.Pharmacy Assistant
Watsons Personal Care Stores - SM Sucat Bldg. B · 2006 — 2007Assisted customers in the pharmacy and ensured that all medicines were safe, sealed, and not near expiry.
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