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Melody D. — Mid-Level E-commerce Operations Specialist from Philippines

Melody D.

Mid-Level E-commerce Operations Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Melody D. is an experienced Order Fulfillment & Operations Specialist with over 5 years of expertise in the e-commerce sector. Currently, she plays a critical role at Asphalt Kingdom, managing the end-to-end operations on platforms like Shopify and Magento. Melody has proven skills in handling order fulfillment, inventory control, and customer support, especially across B2B and B2C channels. Her proficiency in working with 3PL partners, international shipping, and supplier communications highlights her ability to streamline operations effectively. Previously, she served as an E-commerce Virtual Assistant at Home and Bay, focusing on customer service management through high-volume inbound call handling and email inquiries. Melody holds a BS in Accounting Technology from the University of Mindanao. She is Xero and QuickBooks certified, augmenting her skillset in financial tools and reporting, ensuring operational accuracy and problem-solving capabilities are at the forefront of her practice.

Experience

  • Order Fulfillment & Operations Specialist

    Asphalt Kingdom · 2021 — Present
    Managed the backend of the Shopify store, including product listings and updates. Oversaw order placement, coordinated with suppliers, and monitored tracking. Provided exceptional customer support through email and ticketing systems, while ensuring product data and inventory records remained accurate.

  • E-commerce Virtual Assistant (Shopify Operations)

    Home and Bay · 2019 — 2021
    Handled high-volume inbound calls and email inquiries to provide timely and professional customer support. Offered accurate shipment tracking and order updates, resolving issues to enhance customer satisfaction. Processed orders and maintained backend systems with significant attention to detail and accuracy.

  • Customer Service Representative

    611 Global Services · 2012 — 2017
    Engaged with customers to deliver assistance through various channels. Addressed inquiries through email and phone calls while ensuring issues were resolved effectively.

Skills & Expertise

EcommerceE-CommerceE-learning Content Creator

Education

  • BS in Accounting Technology
    University of Mindanao · 2017 — 2020