MELONA S.
Mid-Level Customer Service Representative
Open to offersNew to PlatformLanguages
English
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About
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Experience
Customer Service Representative
Frontier · 2024 — 2066Provided support for Frontier by assisting customers with service inquiries, resolving billing issues, and addressing connectivity problems while coordinating with technical and logistics teams to ensure timely resolutions.Retention Specialist
AT&T · 2022 — PresentDelivered over three years of professional support in AT&T's Retention Department, focusing on customer retention strategies, resolving complex service concerns, addressing billing disputes, and offering tailored solutions to enhance customer loyalty.Customer Service Representative
null · 2020 — 2021Provided two years of customer service support for Macy's Omni, assisting customers with order processing, delivering accurate tracking updates, and coordinating logistics to ensure a positive shopping experience.
Skills & Expertise
Education
- High SchoolFedeticogup Nsuinaal High School · 2006 — 2011
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