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Melvin A. — Senior IT Project Manager from Philippines

Melvin A.

Senior IT Project Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Melvin C. is an accomplished IT professional with over 18 years of expertise in the IT industry, notably excelling in project management, client service, and technology solutions. He has effectively led cross-functional teams through strategic mentoring, showcasing strong communication, interpersonal, and presentation skills. His tenure at Cognizant Technology Solutions involved remote troubleshooting, software management, and providing user support, highlighting his capability to handle technical issues from a distance. At Wipro Limited, Melvin excelled as an IT Service Desk S.M.E. and Knowledge Manager, where he produced management information, set internal deadlines, and installed new technologies. His technical expertise spans across platforms like Microsoft Office, Google Apps, and tools such as ServiceNow and AWS. His technical fluency includes installation and troubleshooting of Microsoft OS and O365 Suite, and network set-ups. Melvin's academic foundation from AMA Computer University anchors his comprehensive IT capabilities.

Experience

  • Programmer Analyst L2

    Cognizant Technology Solutions (Johnson & Johnson account) · 2024 — 2026
    Diagnosed and resolved software, hardware, and network issues for end-users remotely. Installed, updated, and configured operating systems, applications, and security patches. Provided step-by-step assistance to users regarding new software and troubleshooting procedures via phone, email, or chat. Logged and documented technical issues and resolutions in a ticketing system for tracking purposes. Escalated complex problems to senior team members for further resolution.

  • IT SERVICE DESK - S.M.E. / Knowledge Manager

    Wipro Limited (Ingredion and McGraw-Hill) · 2016 — 2024
    Generated management information, including KPIs and reports. Assigned tasks and established deadlines for internal teams while monitoring their effectiveness and suggesting improvements. Facilitated team development through training initiatives and provided remote technical support along with managing operating system maintenance and repairs.

  • Technical Support

    E-Strategy Media Solutions Services · 2014 — 2016
    Oversaw website performance and addressed user inquiries while collaborating with development teams to resolve technical issues. Offered technical support to customers utilizing web applications and evaluated team efficiency to propose enhancements.

  • Quality Assurance / IT Consultant

    Stream Global Services (Dell XPS) · 2010 — 2014
    Conducted internal audits and quality assurance activities while investigating customer complaints and non-conformance issues. Analyzed data to implement quality system improvements and developed corrective/preventive actions. Compiled reports on quality activity outcomes and organized necessary training interventions, managing document systems effectively.

  • Customer Care Specialist

    IBM Daksh (Apple Account) · 2006 — 2010
    Facilitated communication between teams across various projects. Employed data analysis to implement proactive solutions and supervised team operations to ensure legal compliance.

Skills & Expertise

IT and Networking

Education

  • Bachelor of Science in Computer Engineering
    AMA Computer University · — — 2006
  • Secondary
    Roosevelt College · — — 1998