Menna M.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Menna M. is a motivated English undergraduate from Kafrelsheikh University, specializing in customer service and real estate sales. Currently pursuing a degree from the Faculty of Arts, English Department, she is expected to graduate in 2027. With practical experience as a Customer Service Representative at Teleperformance from 2025 to 2026, Menna adeptly assisted customers with inquiries, upheld high customer satisfaction, and adhered to quality standards. In 2026, she transitioned into real estate, generating leads through cold calling at PBS, Remote Callers, and One Calling Solution. Menna is proficient in managing CRM records, scheduling appointments, and meeting performance targets. Her key skills include customer service, problem solving, and conflict resolution. Currently, she is enhancing her expertise with a Google Career Certificate on Coursera. Fluent in Arabic, Menna also possesses upper-intermediate English proficiency.
Experience
Customer Service Representative
Teleperformance · 2025 — 2026Supported customers by addressing inquiries and effectively resolving issues. Ensured adherence to quality standards while maintaining high levels of customer satisfaction.Real Estate Sales / Cold Caller
PBS | One Calling Solution | Remote Callers · 2026 — PresentConducted outbound calls to generate leads and managed appointment scheduling. Addressed objections during calls while keeping CRM records updated.
Skills & Expertise
Education
- Undergraduate in EnglishKafrelsheikh University · — — 2027
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