Mercy J.

Mercy J. is a dedicated Customer Support Specialist with a diverse background in customer service and collections. At iQor Philippines, Mercy thrived as a Collections Agent, where she executed calls to address client credit concerns with professionalism, empathy, and understanding. Her role involved negotiating on behalf of both the company and clients, achieving team quotas effectively. Previously, at Tagaytay Highlands as a Sports Attendant, she handled client interactions at the front desk, ensuring efficiency in handling concerns related to the gym and bowling department. Mercy holds a Bachelor of Science in Tourism Management from Cavite State University. Additional qualifications include NC II Cookery from TESDA Cavite and experience as a Real Estate Agent with Green Circle Realty. Her robust skill set includes strong communication skills, adeptness in negotiation and persuasion, as well as noteworthy attention to detail and technical skills, positioning her as a versatile asset in any customer-facing role.