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Mercy O. — Mid-Level SaaS Sales and Customer Support Specialist from Nigeria

Mercy O.

Mid-Level SaaS Sales and Customer Support Specialist

Nigeria 3-6 years
Open to offersNew to Platform
Languages
English
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About

Mercy O. is a seasoned Sales Specialist and Customer Support Specialist with over five years of remote experience serving US-based clients in the e-commerce, SaaS, and service industries. Her expertise encompasses high-volume inbound and outbound sales, lead qualification, appointment setting, and conversion-focused customer communication across calls, chats, emails, and social media. Mercy has consistently maintained 98% customer satisfaction while handling more than 5,000 monthly customer interactions and has achieved measurable impact by increasing appointment attendance, reducing churn, and optimizing sales pipelines through structured follow-ups and proactive engagement. She is adept at using CRM systems such as HubSpot and GoHighLevel for accurate lead tracking and sales reporting, and has collaborated closely with sales and marketing teams to drive revenue growth and streamline operations.

Experience

  • Customer Support & Sales Specialist

    Victorious Trendy · 2024 — Present
    Executed a high volume of inbound and outbound sales calls, chats, emails, and DMs within a fast-paced, KPI-driven environment while maintaining 98% customer satisfaction. Qualified leads from paid ads and social channels, addressed objections, performed upselling, and guided prospects through the sales process. Scheduled, confirmed, and followed up on over 200 appointments per month to increase attendance, and tracked interactions in CRM systems to support accurate sales reporting. Collaborated with marketing teams to ensure messaging aligned with current campaigns.

  • Sales Support Specialist | Lead Generation & Appointment Setter

    Freelance · 2022 — 2024
    Conducted prospecting using cold calls, warm calls, emails, LinkedIn, and social messaging to support an active sales pipeline. Engaged prospects from online campaigns by using call and message scripts to convert inquiries into booked calls. Managed follow-ups, reminders, and re-engagement to keep deals progressing, assisted closing teams by pre-qualifying leads and maintaining detailed CRM notes, and contributed to sales scripts and outreach templates.

  • Customer Support & Sales Operations Coordinator

    Secure ID · 2021 — 2022
    Handled inbound sales inquiries through website chat, phone, social platforms, and ad campaigns, acting as an initial contact for lead qualification. Supported closing teams with lead qualification, CRM record updates, and prospect tracking throughout the sales funnel. Contributed to new customer onboarding and post-sale support, implemented chatbots and response templates, and upheld compliance and brand standards for regulated products.

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