MERCY N.
Senior Customer Service & Administrative Support Specialist
Open to offersNew to PlatformAbout
Mercy N. is a dedicated and customer-focused Customer Service & Administrative Support Professional based in Nairobi, Kenya, with over eight years of experience. Her proficiency lies in managing customer inquiries, scheduling appointments, and maintaining precise records across various industries, notably in retail, travel, and home improvement sectors. Mercy's expertise in CRM management and office administration enables her to provide exceptional customer experiences in fast-paced environments. Her professional journey includes significant roles such as Administrative Assistant at Etara Ke Ltd and Showroom Sales and Digital Marketing at Simple Pay Homedepot. Currently, she is pursuing the ALX Virtual Assistant Program to bolster her skills in remote support and virtual assistance. Mercy's technical proficiency encompasses systems like Salesforce, Microsoft Office, and Google Workspace, complemented by professional communication and problem-solving aptitudes. Her career is marked by strong self-management and effective collaboration with finance and sales teams to streamline operations and enhance customer satisfaction.
Experience
Showroom Sales & Digital Marketing
Simple Pay Homedepot · 2024 — 2026Provided customer support and consultations regarding electrical and home improvement products. Addressed both in-store and online customer inquiries with precise product information and pricing details. Assisted with order processing, customer follow-ups, and coordination of services. Maintained professional communications to uphold high customer satisfaction levels. Collaborated with operations teams to ensure effective service delivery. Handled customer concerns while fostering strong client relationships.Sales & Admin Executive
Ayaani Diamonds · 2023 — 2024Addressed customer inquiries and professionally resolved any concerns. Processed sales transactions accurately using POS systems. Maintained customer records and updated CRM systems diligently. Supported administrative operations and coordinated inventory tasks. Delivered high-quality customer service within a fast-paced retail environment.Administrative Assistant
Etara Ke Ltd · 2019 — 2022Handled over 150 client emails weekly, ensuring prompt and accurate responses. Created quotations, invoices, reports, and customer documentation with meticulous attention to detail. Coordinated meetings and office logistics to facilitate effective daily operations. Maintained organized records for clients, suppliers, and employees. Assisted the finance and sales departments with various administrative and customer support tasks. Enhanced communication workflows for better operational efficiency. Managed multiple responsibilities and deadlines independently.Sales & Admin Executive
Nagin Pattni Jewelers · 2014 — 2016Provided tailored customer service and support. Ensured accuracy in maintaining customer and sales records. Assisted in showroom sales and engaged actively with customers. Supported promotional and marketing initiatives. Fostered strong customer relationships through professional communication.Office Administrator
Acharya Travel · 2013 — 2014Oversaw incoming client calls and managed front office operations, ensuring effective customer communication. Scheduled appointments and coordinated daily office activities. Provided administrative support to HR, finance, and sales teams. Kept office records, updated reports, and scheduling information accurately. Facilitated customer assistance to ensure seamless office operations.
Skills & Expertise
Education
- Diploma – Cabin CrewNairobi Aviation College
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