Mercy N.
Mid-Level Business Analyst
Open to offersNew to PlatformAbout
Mercy N. is a results-driven Business Analyst with over 3 years of experience in business process improvement, requirements management, and system implementation across diverse sectors including healthcare, financial services, and retail industries. She has a proven ability to gather and translate business requirements into functional solutions, as demonstrated through her work at Human Services Management Corporation, where she improved workflow accuracy by 25% and reduced claim denials by 18%. Mercy has facilitated stakeholder workshops, documented comprehensive business requirements, and conducted gap analysis to support Agile and Waterfall project delivery. Her expertise in UAT coordination, KPI reporting, and process optimization ensures enhanced operational efficiency and system performance. Additionally, Mercy possesses strong skills in data analysis and cross-functional collaboration, having improved processing times by 20% at Bank of New York Mellon. She is certified in Scrum Fundamentals and holds degrees in Social Development and Business Management.
Experience
Business Analyst
Human Services Management Corporation · 2026 — PresentLed the gathering and documentation of requirements for enterprise Revenue Cycle Management (RCM) projects. Engaged with business stakeholders, IT, and operations to define business needs and functional requirements, as well as to enhance workflows. Facilitated interviews, workshops, and validation sessions to identify process gaps and align technology solutions with business objectives. Authored Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), and workflow documentation to clarify requirements. Directed User Acceptance Testing (UAT) activities, overseeing planning, test script creation, and defect management. Analyzed revenue cycle KPIs and operational performance indicators to identify inefficiencies.Business Operations Analyst
Bank of New York Mellon · 2024 — 2025Collected and documented business requirements for operational improvement initiatives. Collaborated with stakeholders across various functions to support strategic objectives and conducted business process analysis to identify inefficiencies, leading to enhancements. Developed compliance reports, operational procedures, and business workflows to ensure audit readiness. Analyzed investment portfolios and market trends to inform business decisions. Facilitated meetings and workshops to resolve challenges and support project requirements. Assisted in system enhancement projects, executing UAT and managing defects.Business Analyst
Mattress Firm · 2023 — 2024Evaluated business operations and sales performance to identify areas for process improvement across various functions. Utilized Excel and reporting tools to analyze datasets for actionable insights. Worked closely with Sales, Marketing, and Operations teams to gather requirements and implement solutions. Created dashboards, reports, and presentations for leadership to track performance trends. Conducted market research and competitive analysis to inform profitability strategies. Supported initiatives through business analysis and stakeholder engagement efforts.
Skills & Expertise
Education
- Bachelor's degree in Social DevelopmentMakerere University Kampala · — — 2011
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