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Meriam G. — Mid-Level Data and Reports Analyst from Philippines

Meriam G.

Mid-Level Data and Reports Analyst

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Meriam G. specializes in optimizing real-time workforce management and data analysis. With a Bachelor’s degree from Sorsogon State College, she launched her career as an Account Associate II at VXI Global Solutions, handling end-to-end support for both buyers and sellers, optimizing product listings, and improving store performance on e-commerce platforms. She was later promoted to Workforce Specialist, where she managed real-time metrics, enforced schedule adherence, and optimized resource allocation to maintain service level agreements. Currently, as a Data and Reports Analyst at Cloudstaff, Meriam G. excels in managing CRM systems, conducting fraud research, and preparing detailed performance reports. Her expertise in Advanced Excel, WFM tools, and reporting systems has consistently driven efficiency and data-driven decision-making in customer service and e-commerce environments.

Experience

  • DATA AND REPORTS ANALYST

    Cloudstaff · 2026 — Present
    Manage Collections MIS/CRM systems to monitor account activities and ensure accurate record-keeping. Oversee queue management by reallocating accounts and balancing workloads among collectors. Conduct skip tracing using various research tools to locate customers. Perform fraud research by analyzing account activities for suspicious transactions. Address dispute cases by validating information and coordinating with relevant teams for resolution. Prepare and analyze performance reports to monitor collector productivity and recovery rates. Generate operational and management reports to assist in business decisions. Execute weekly evaluations to track collector performance and uphold quality standards.

  • WORKFORCE SPECIALIST

    VXI Global Solutions · 2023 — 2026
    Monitor real-time metrics to drive intraday workforce performance and ensure optimal staffing levels in alignment with service level agreements (SLA). Track agent behavior to enforce schedule adherence and identify unauthorized or excessive AUX usage, implementing corrective actions as necessary. Manage staffing gaps with data-driven recommendations for VTO and overtime to balance cost efficiency with operational demand. Provide accurate hourly reports on AHT, headcount, absenteeism, and service level performance to support leadership decision-making. Optimize resource allocation to enhance productivity while ensuring a positive customer experience. Validate and upload agents’ staff time and attendance records to maintain payroll accuracy. Communicate Business Continuity Plan (BCP) information, acting as a liaison between operations and clients during system outages.

  • ACCOUNT ASSOCIATE II

    VXI Global Solutions · 2021 — 2023
    Provide comprehensive support to buyers and sellers through both inbound and outbound calls, ensuring prompt resolution of account, order, and transaction issues. Manage and enhance product listings for accuracy and compliance with platform policies, aiming for maximum visibility. Address disputes and concerns between buyers and sellers, fostering smooth transactions and high customer satisfaction. Collaborate with sellers and logistics providers to improve store performance and operational efficiency. Offer clear guidance on platform fees, taxes, and charges to promote transparency and assist sellers in making informed business decisions.