Merick A.
Mid-Level Operations & Executive Support Specialist
Open to offersNew to PlatformAbout
Merick Ann M. is a seasoned Operations & Executive Support Specialist with an impressive 9-year track record of optimizing operations and assisting executives across various sectors including education, e-commerce, customer service, and commercial services. Her expertise in executive support, operations coordination, and CRM administration underscores her capacity to manage high-volume schedules and improve daily workflows. Most recently, at Huff Services Management, she developed systems for scheduling and subcontractor management. Her tenure at Soccer Shots Inc. saw her coordinating over 120 weekly schedules across more than 200 school locations. In e-commerce, she excelled at Mika and Sammy's Gourmet Pet Treats, maintaining a 98% customer satisfaction rate while managing numerous customer tickets. Her role as an Executive Virtual Assistant at KSP Stores LLC further affirmed her adeptness in handling cross-time-zone operations. Proficient in tools such as HubSpot, Salesforce, and Zendesk, Merick Ann M. is a reliable administrator and a pivotal asset to U.S.-based firms she supports remotely.
Experience
Operations & Executive Assistant
Huff Services Management · 2026 — PresentDeveloped operational systems for scheduling, payroll, invoicing, applicant tracking, and subcontractor management while supporting recruiting and onboarding for 20 subcontractors and managing operations for 30 commercial clients. Created SOPs, onboarding forms, workflow documentation, and social media content. Implemented tools such as Connecteam, Turno, Jobber, and Jotform.Operations Assistant
Soccer Shots Inc. · 2025 — 2026Coordinated over 120 weekly schedules for coaches at more than 200 school locations. Responsible for maintaining attendance records and operational documentation while resolving scheduling conflicts and providing updates to coaches, school principals, and parents.E-Commerce Specialist & Social Media Manager
Mika and Sammy’s Gourmet Pet Treats · 2024 — 2025Managed over 200 customer tickets, achieving a 98% customer satisfaction rating. Processed orders, returns, exchanges, and refunds using Shopify, Zendesk, and Gorgias.Executive Virtual Assistant
KSP Stores LLC · 2023 — 2025Assisted the CEO with calendar management, travel arrangements, meeting coordination, CRM updates, and handling 30-40 emails daily. Organized meetings across Pacific, Central, and Eastern U.S. time zones.Virtual Administrative Assistant
VLD Group · 2023 — 2024Provided support in HR onboarding, scheduling, project coordination, and administrative tasks. Utilized Trello, Asana, Google Workspace, and SharePoint for project management and maintained accurate records while handling administrative correspondence.Corporate Trainer
Asurion · 2021 — 2023Conducted training sessions for over 200 new hires specializing in technical support, compliance, customer service, and sales. Provided coaching, maintained training documentation, and collaborated with leadership to enhance performance.Technical Support / Subject Matter Expert
Sykes & Sitel · 2019 — 2021Resolved technical issues and documented solutions for customers. Mentored new agents and acted as the escalation point for complex cases.Senior Agent Representative
RMS Collect Philippines · 2018 — 2019Addressed high-volume customer inquiries while consistently meeting service and quality goals. Maintained accurate customer records and conducted timely follow-ups.Virtual Administrative Assistant
Direct Clients · 2017 — 2018Managed calendars, email communication, research tasks, CRM updates, and provided general administrative support for the CEO and COO.
Skills & Expertise
Education
- Bachelor of Science in DentistryUniversity of Perpetual · 2013 — 2017
- Bachelor of Science in DentistryCentro Escolar University · 2013 — 2013