Merielle S.
Mid-Level Operations Analyst
Open to offersNew to PlatformAbout
Merielle M. is a seasoned professional with extensive experience in operations and quality management. With a Bachelor of Business Administration in Logistics and Supply Chain Management from the Technological Institute of the Philippines, she has honed her skills in KPI management and process optimization across various sectors. At TaskUs, she excelled as a Quality Analyst, leading teams to achieve customer service excellence through rigorous performance evaluation and compliance checks. In her role as a CRVR and AV Specialist at Maersk Global Service Centres, she ensured the timely loading and readiness of cargo, collaborating closely with teams to meet operational deadlines. Merielle's career began at Asia Ceramics Corporation, where she supported the marketing and shipping teams with client presentations and documentation management. Throughout her roles, she has demonstrated proficiency in MS Office, logistics, and time management, consistently driving efficiency and accuracy in fast-paced environments.
Experience
Quality Analyst – Operations Quality Team
TaskUs · 2024 — 2026Managed the performance of the operations team to achieve KPIs and provide excellent customer service while conducting quality reviews to ensure compliance with established standards.CRVR and AV Specialist – Cargo Readiness Team
Maersk Global Service Centres · 2023 — 2024Ensured the timely loading of cargo and readiness of shipments while coordinating with teams to maintain operational efficiency and meet deadlines.Subject Matter Expert – Operations Team
Maersk Global Service Centres · 2022 — 2023Guided agents to achieve accurate transcription of commands and supported initiatives focused on training and process improvement.Operations Associate – Operations Team
Maersk Global Service Centres · 2020 — 2022Achieved KPIs consistently while maintaining accuracy in transcription tasks.Office Staff – Marketing & Shipping Team
Asia Ceramics Corporation · 2019 — 2020Prepared client presentations and organized documentation for dispatch, ensuring smooth coordination of shipping and marketing activities.Operations Associate – Import Customer Service Team
WNS Global Services · 2018 — 2019Provided accurate tracking of customer containers and shipment status while supporting import customer service operations with timely updates, specifically handling North America accounts.
Skills & Expertise
Education
- Bachelor of Business Administration, Major in Logistics and Supply Chain ManagementTechnological Institute of the Philippines · 2014 — 2018
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