Merla B.

Merla D. is a seasoned Customer Service Representative with 7 years of extensive experience in managing inbound and outbound calls, lead generation, upselling, collections, and the handling of telco bundle accounts. She has excelled in roles at companies like Results Inc. and Acquire Asia Pacific, where she was responsible for assisting customers with their radio and telco service issues, billing inquiries, and promoting bundled services. Skilled in both cold calling and email response, Merla has worked with diverse U.S. and Australian client accounts from a remote setting. Her academic background includes a Bachelor of Education in Mathematics from Rizal Technological University. Beyond corporate customer service, Merla has diverse experience as a freelance tour guide and a teacher in various educational institutions, showcasing her ability to excel across different professional domains.