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Merlinda W. — Junior Administrative & Customer Support Specialist from Nicaragua

Merlinda W.

Junior Administrative & Customer Support Specialist

Nicaragua 6+ years
Open to offersNew to Platform
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About

Merlinda W. is a highly skilled Administrative & Customer Support Specialist with extensive experience working in diverse industries. Currently, she excels at RegAlytics where she manages customer inquiries, leveraging tools like Zendesk and ClickUp to organize and maintain accurate records. Her proficiency in MySQL facilitates thorough data research and analysis, ensuring the delivery of precise information. Previously, she served at a Florida-based mortgage company, focusing on administrative support and appointment coordination, where she adeptly managed client communications and scheduled appointments. Her background as a Property Manager at Vista Property Management involved overseeing rental operations, conducting inspections, and coordinating maintenance. She demonstrated financial acuity through tracking expenses and producing reports with Google Sheets. An alumna of Universidad de las Americas with a degree in Business Management, she possesses strong proficiencies in Microsoft Excel and Velocify, underscoring her versatile administrative capabilities.

Experience

  • Administrative & Customer Support Specialist

    RegAlytics · 2021 — Present
    Managed customer inquiries and provided structured responses through email and support platforms. Conducted data analysis using MySQL for accurate information delivery. Created detailed Excel reports summarizing client and operational data. Organized records of customer interactions with Zendesk and ClickUp. Assisted in onboarding by structuring documentation for new clients. Collaborated with internal teams to ensure workflow efficiency.
  • Administrative Support | Appointment Coordinator

    Mortgage Company (Florida) · 2019 — 2021
    Handled client communications via calls and follow-ups to facilitate scheduling and service coordination. Maintained lead records in Velocify, ensuring they were accurate and up-to-date. Coordinated appointments and communications between clients and brokers. Verified client information for accuracy prior to processing. Ensured task completion and client engagement through consistent follow-ups.
  • Property Manager / Project Coordinator

    Vista Property Management · 2014 — 2017
    Oversaw rental property operations, managing tenant onboarding and move-out procedures. Performed property inspections to assess condition and identify damages while keeping accurate inventory records. Coordinated maintenance by hiring and supervising contractors. Handled rental payments and property expenses, including taxes. Prepared financial reports for homeowners, tracking income and expenses using Google Sheets. Maintained inventory records for each property. Conducted property showings to potential tenants and managed the handover process.

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