Merlita G.
Mid-Level Office Management Supervisor
Open to offersNew to PlatformAbout
Merlita P. G. is a seasoned Supervisor in Office Management, currently excelling at Solaire Resort & Casino. Her role demands providing executive and administrative support to senior management and the commercial team, managing crucial schedules, meetings, and office operations to sustain efficiency. Her proficiency extends to handling confidential documents and overseeing payment processes, while meticulously maintaining records and project tracking systems. With a robust ability in coordinating with internal departments and external stakeholders, Merlita ensures operational coherence. Previously, she served as a Receptionist and Administrative Assistant at the same establishment, where she honed her skills in customer service and office management. Using her technical aptitude in Microsoft Office applications and other business software platforms, she supports office procurement and prepares vital reports and presentations. Merlita holds a Bachelor of Science in Hotel and Restaurant Management from St. Mary's College of Meycauayan.
Experience
SUPERVISOR, OFFICE MANAGEMENT & EXECUTIVE ASSISTANT
Solaire Resort & Casino · 2023 — PresentProvides executive and administrative support to senior management and the Commercial Team. Manages office operations, schedules, meetings, and appointments to ensure efficiency. Handles confidential documents, contracts, reports, and correspondence. Processes requests for payment, billing, reimbursements, and administrative expenses. Coordinates with internal departments and external stakeholders on project requirements and documentation. Maintains accurate records, databases, and project tracking systems. Supports office procurement activities, monitors inventory, and coordinates with suppliers. Prepares reports, presentations, and executive documentation while ensuring tasks are completed accurately and professionally.RECEPTIONIST & ADMINISTRATIVE ASSISTANT
Solaire Resort & Casino · 2018 — 2023Delivered exceptional customer service to guests, visitors, contractors, and executives at the front desk. Served as the first point of contact for inquiries and managed front desk operations. Coordinated meeting room bookings, schedules, and office events. Provided administrative and clerical support to senior executives. Managed incoming and outgoing correspondence, contracts, and documentation. Resolved guest and client concerns in a professional and efficient manner. Maintained organized filing systems and administrative records.HR LEARNING & DEVELOPMENT TRAINEE (OJT)
Solaire Resort & Casino · 2017 — 2018Assisted with employee onboarding and orientation tasks. Managed documentation and filing for employee records. Coordinated registration and documentation for company events and training programs. Supported HR administrative functions and internal communications.RECEPTIONIST & FOOD AND BEVERAGE SERVER (OJT)
MELO'S Home of Certified Angus Beef · 2015 — 2016Delivered high-quality customer service in a fine dining environment. Assisted guests with their inquiries and dining requirements while managing reservations and phone calls. Addressed guest concerns and ensured customer satisfaction through attentive service.CUSTOMER SERVICE ASSOCIATE
Jairus ResortDelivers exceptional customer service through prompt responses to guest inquiries via phone, email, and in-person interactions. Manages reservations, bookings, and accommodation requests to ensure guests have a seamless experience. Efficiently resolves customer concerns and complaints, maintaining high levels of satisfaction. Builds and maintains positive relationships with guests through professional communication and personalized service. Keeps accurate customer records, reports, and administrative documentation while coordinating with various departments to address guest needs.
Skills & Expertise
Education
- Bachelor of Science in HOTEL AND RESTAURANT MANAGEMENTSt. Mary's College of Meycauayan, Bulacan · — — 2018
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