Merpa L.

Merpa P. is an accomplished professional with a strong foundation in business administration, having graduated with a Bachelor's degree from the University of San Jose Recoletos. With a robust career spanning multiple industries, she brings a wealth of experience in the business process outsourcing (BPO) sector where she excelled as a customer service representative at companies like Wipro and Helpware. At Wipro, she demonstrated her prowess in handling travel-related inquiries and assisting customers with flight bookings and itinerary changes, while her role at Helpware involved handling healthcare accounts and ensuring HIPPA compliance. Merpa P. also has substantial experience in English language teaching, having developed and delivered lesson plans at schools like Cebu International Academy and CWA Academy. Her early career was marked by a production-focused role at Lexmark International where she supervised teams and managed production lines. She is proficient in utilizing computer productivity tools and has a keen ability to organize and streamline procedures and systems. Her dedication to quality service and operational efficiency has been a cornerstone of her career.