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Merry H. — Mid-Level Recruitment Compliance Specialist from Philippines

Merry H.

Mid-Level Recruitment Compliance Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Merry Hart C. is an experienced Travel Qualification and Compliance Specialist with a background supporting healthcare staffing at PSG Global Solutions for clients such as Prolink and AMN Healthcare. She is adept at managing candidate credential records, executing background and reference checks, conducting employment verifications, and ensuring industry compliance standards are met. Merry has worked extensively in the US and APAC markets, processing licensing invoices for academic institutions during her tenure as Subject Matter Expert at Straive's Springer Nature Account. Her career includes providing customer support for technology, education, and logistics clients—including Grab, ProctorU, and DoorDash—where she resolved account issues, technical problems, and user inquiries efficiently through various platforms. Merry is proficient with Salesforce, SAP CRM, Zendesk, and multiple background check systems, consistently ensuring documentation accuracy, regulatory compliance, and high service quality across fast-paced business environments.

Experience

  • Travel Qualification and Compliance Specialist

    PSG Global Solutions - Prolink and AMN Healthcare · 2024 — Present
    Ensured compliance by maintaining accurate candidate records according to company and industry standards. Monitored credential expiration timelines and followed up with candidates for updated documentation. Coordinated Occupational Health appointments for clinicians while tracking completion requirements. Managed background checks through third-party screening systems and performed reference checks to validate candidate qualifications and eligibility for rehire. Liaised with external organizations for employment verifications and handled email communications, including sending and tracking DocuSign evaluation forms. Inputted and preserved accurate candidate data, including reference feedback and evaluation results, while monitoring verification processes for timely completion.
  • Customer Support Specialist

    TTEC (DoorDash Account) · 2022 — 2024
    Managed customer inquiries via chat and email channels, addressing account-related issues such as login and recovery concerns while delivering prompt and accurate responses to user queries.
  • Customer Support & Online Proctor

    Support Services Group (ProctorU Account) · 2021 — 2022
    Assisted students with inquiries related to examinations and provided support for technical issues during online proctoring while ensuring exam integrity. Delivered guidance on examination requirements and procedures.
  • Customer Support Specialist (Chat & Email)

    Inspiro Relia (Grab Account) · 2020 — 2021
    Delivered real-time customer support through chat and email channels, efficiently investigating and resolving customer complaints. Assisted Grab riders and users by troubleshooting technical issues and maintained high levels of customer satisfaction through timely issue resolution.
  • Licensing Invoicing (Subject Matter Expert)

    Straive (Springer Nature Account) · 2017 — 2019
    Processed and issued invoices for institutions and universities across the US and APAC regions while verifying transactions to ensure accurate billing documentation. Provided access to universities and authors after confirming payment and resolved billing disputes related to payments and access rights. Maintained meticulous records of financial transactions.

Skills & Expertise

Education

  • Bachelor of Arts in English Language
    Mindoro State University · 2014 — 2017

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