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Merry L. — Mid-Level Virtual Executive Assistant from Philippines

Merry L.

Mid-Level Virtual Executive Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Merry T. is a highly organized and detail-oriented Virtual Assistant with over four years of full-time remote experience, adept in supporting international clients in administrative operations, customer success, inside sales, and CRM management. Her professional journey includes significant roles at Gomedia Pte. Ltd., where she excelled in customer success, executive assistance, and operations management. As a leader in client onboarding, she ensured seamless client experiences, managed high-volume communications, and coordinated across internal teams to maintain high standards of accuracy and professionalism. Merry's proficiency in utilizing AI productivity tools, GoHighLevel CRM, Google Workspace, and Canva is reflected in her contribution to client retention and business growth. She also has noteworthy experience in managing inbound and outbound sales, property listings, and digital marketing across social media platforms. Her previous roles as a Call Centre Representative and Area Coordinator further showcase her commitment to client satisfaction and operational efficiency, recognized by distinctions such as the Best Agent award. Holding a Bachelor of Science in Marketing Management, Merry is available for long-term remote roles across multiple time zones.

Experience

  • Virtual & Administrative Assistant

    Gomedia Pte. Ltd. · 2022 — 2026
    Progressed through multiple roles, supporting customer success, executive assistance, inside sales, and operations management. Oversaw the complete client onboarding process, ensuring documentation and system setup for a smoothly activated account. Acted as the main contact for new clients, facilitating their needs and resolving any issues. Collaborated with internal teams to maintain operations of client accounts within set timelines. Noted onboarding milestones and regularly updated records, reporting progress to senior management. Enhanced onboarding procedures for greater efficiency while maintaining relationships post-onboarding through proactive communication.

  • Call Centre Representative

    Asia Premier One Source Inc. · 2019 — 2021
    Provided quality inbound and outbound customer service through phone, live chat, and email, addressing inquiries and resolving issues to maintain satisfaction. Supervised online test-takers as an Online Proctor via webcam to uphold exam integrity. Kept meticulous records of customer interactions in the CRM system, ensuring timely follow-ups were recorded. Achieved performance targets in metrics such as call quality and customer satisfaction scores.

  • Area Coordinator

    W&W Human Resources · 2017 — 2019
    Overseen full-cycle recruitment by posting job listings, sourcing and screening candidates, and managing interview scheduling and hiring documentation. Maintained applicant tracking records and ensured consistent communication with candidates. Negotiated contracts with clients and candidates while developing strategies to decrease attrition rates.

  • Team Leader

    W&W Human Resources · 2015 — 2017
    Led a team of store crew members, conducting orientations and performance coaching. Supported candidate selection and sourcing processes, ensuring efficient placement of personnel. Maintained records and communicated performance updates to management.

  • Virtual Executive Assistant

    Gomedia Pte. Ltd.
    Delivered extensive executive support by managing calendars, coordinating meetings, and scheduling appointments to optimize the executive's workflow. Handled high-volume email communications, prioritizing and drafting responses as necessary. Created reports, presentations, and documentation using Google Workspace and Canva, ensuring materials were formatted professionally. Arranged travel logistics and itineraries for business across multiple time zones. Maintained confidentiality of records and files in accordance with protocols and acted as a liaison among executives, clients, and teams to enhance communication alignment.

  • Inside Sales Agent | Telemarketer | CRM Specialist

    Gomedia Pte. Ltd.
    Communicated with clients through phone, email, WhatsApp, and CRM for inbound and outbound sales, qualifying leads and scheduling appointments for interested sellers and buyers. Updated property listings on platforms including PropertyGuru and 99.co to ensure accuracy and competitiveness. Compiled home valuation reports for sellers using relevant market data and documentation. Managed GoHighLevel CRM by updating lead records, tracking pipeline stages, and ensuring timely follow-ups with all inquiries. Executed structured follow-up communications for lead nurturing and collaborated with the sales team to enhance outreach strategies.

Skills & Expertise

ISA (Inside Sales Agent)Digital MarketingEmail ManagementVirtual Assistant

Education

  • Bachelor of Science in Marketing Management
    Pamantasan ng Lungsod ng Marikina · 2013 — 2017