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Merry C. — Mid-Level Virtual Assistant and Customer Support Specialist from Philippines

Merry C.

Mid-Level Virtual Assistant and Customer Support Specialist

Philippines 3-6 years 1200 - 2000 USD per month
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Merry C. is a highly organized and detail-oriented Virtual Assistant with extensive experience in customer support, administrative coordination, and property management operations. Based in Cebu City, Philippines, Merry has honed her skills in managing email communications, scheduling appointments, and maintaining accurate records through structured processes to support clients effectively. She is adept with digital tools such as Salesforce CRM, HubSpot, and Zendesk, demonstrating a strong ability to prioritize tasks and ensure smooth communication workflows. Merry's proficiency extends to both Microsoft Office Suite and Google Workspace, which she uses to manage documents, schedules, and client interactions. Her career highlights include roles in top companies such as RealPage Philippines Inc., Telstra International Philippines Inc., and Convergys, where she excelled in coordinating client communications, managing customer inquiries, and supporting sales and billing operations. Recognized for her achievements in sales performance and customer service, Merry remains committed to delivering exceptional support in fast-paced, remote environments.

Experience

  • Product Support II

    REALPAGE PHILIPPINES INC. · 2021 — 2026
    Provided support to residents and property managers through various communication channels, managing customer accounts and record-keeping in Salesforce CRM. Worked with internal teams to address inquiries, updated documentation, monitored account activity, and facilitated onboarding and administrative tasks while adhering to productivity and customer satisfaction standards.
  • Inbound Sales Consultant

    TELSTRA INTERNATIONAL PHILIPPINES INC. · 2017 — 2021
    Engaged in consultative sales conversations using phone, email, and online platforms to recommend telecommunications solutions, process service activations and account modifications, and achieve sales goals.
  • Customer Service Ambassador

    TELSTRA INTERNATIONAL PHILIPPINES INC. · 2020 — 2021
    Addressed customer inquiries using email, chat, and ticketing systems, resolving issues effectively while maintaining accurate records and collaborating with internal teams to ensure prompt resolutions and a satisfactory customer experience.
  • Residential Billing Support

    CONVERGYS · 2014 — 2017
    Managed billing inquiries related to customer accounts, addressing payment concerns, verifying data, conducting account reviews, and maintaining accurate records while consistently meeting service quality expectations.
  • Intuit Payroll Account Consultant

    BARK TELSTRA POWERED BY TELETECH · 2014 — 2014
    Supported accountants with payroll inquiries, account management, financial reporting assistance, and discrepancy investigations, delivering accurate and timely responses while ensuring high levels of customer service.
  • Xbox Technical Support II

    STREAM GLOBAL SERVICES · 2014 — 2014
    Assisted Xbox customers with technical issues through account support, documented customer interactions along with troubleshooting actions, providing timely and effective solutions.
  • StraightTalk Account Representative

    QUALFON PHILIPPINES INC. · 2013 — 2013
    Handled inquiries and account issues for mobile prepaid customers, maintaining customer records accurately, updating documentation, and delivering efficient support.

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