Mhae M.

Mhae M. is adept in technical support, having honed her expertise at Afni from August 2022 to April 2025. During her tenure, she was instrumental in diagnosing technical glitches, whether they stemmed from software bugs, hardware failures, or network connectivity issues. Her role also involved assessing complex customer requests and efficiently redirecting them to specialized teams to optimize support. Additionally, Mhae embraced the customer service realm at Concentrix with a focus on retention strategies in June 2025. Her responsibilities included identifying reasons behind customer attrition and proactively offering solutions that highlighted service benefits. Mhae holds a Bachelor of Science in Secondary Education with a Major in Biology from the University of Antique. Highlighting her capabilities are strong skills in problem solving, management, and communication, supported by leadership proficiencies.