Mharlon R.
Senior Travel Consultant
Open to offersNew to PlatformAbout
Mharlon R. is a Senior Travel Consultant with 7 years of experience in the travel industry, specializing in handling customer queries and managing reservations for flights, hotels, car rentals, and trains across APAC, EMEA, AMER, and Canada. At Casto Travel Philippines, Mharlon delivers end-to-end support for all types of travel bookings, including ticket issuance, exchanges, and refunds, and serves VIP clients such as TravelBank by U.S. Bank. Previously, as Executive-Team Leader and Subject Matter Expert at IGT Solutions Philippines, Mharlon led agent assessments, conducted performance audits, handled process calibration, and presented performance reports using Microsoft Excel and PowerPoint. Highly skilled in GDS platforms like Apollo, Galileo, and modern NDC tools, Mharlon has also completed ticketing and customer support trainings relevant to both B2C and corporate travel domains.
Experience
SENIOR TRAVEL CONSULTANT
Casto Travel Philippines · 2023 — 2026Managed customer inquiries related to flight, hotel, car, and train reservations through various communication channels including calls, emails, and chats. Provided comprehensive support throughout the reservation process, including issuance, exchanges, and refunds. Addressed concerns and special projects for VIP clients of TravelBank.EXECUTIVE-TEAM LEADER
IGT Solutions Philippines · 2021 — 2023Assessed agent performance during training and certification processes. Conducted audits and evaluations of outbound and inbound calls in accordance with airline policies. Provided coaching to enhance agents' performance while leading process calibration sessions.EXECUTIVE-SUBJECT MATTER EXPERT
IGT Solutions Philippines · 2021 — 2021Supported agents by enhancing their product knowledge and assisting with customer inquiries. Ensured compliance with updated processes and policies from airlines while managing escalations from customers and supervisors.TRAVEL CONSULTANT FOR AMER, EMEA, APAC, AND CANADA POINT OF SALE
IGT Solutions Philippines · 2019 — 2021Facilitated booking and issuance of tickets by assisting customers with flight reservations. Verified travel itinerary details ensuring accuracy prior to ticket issuance, and addressed customer requests for modifying or cancelling bookings per airline policies.
Skills & Expertise
Education
- Bachelor of Science Hotel and Restaurant ManagementOur Lady Of Fatima · — — 2018
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