Mhel J.
Mid-Level Customer Service Supervisor
Open to offersNew to PlatformAbout
Mhel Jean Claire A. is an experienced professional with a background in operations, customer service, and finance. She served as a Shift Supervisor at Pilipinas Teleserv in Manila from 2021 to 2023, where she was responsible for managing customer issues, conducting performance reviews, and ensuring compliance with company policies in the communications and customer service industry. At Teleperformance, she worked as a Customer Service Representative for a travel account, focusing on handling customer inquiries and maintaining health and safety standards. In the finance sector, she held the position of Loan Officer at NWTF INC Project Dungganon, specializing in processing loan accounts and collections. Mhel Jean Claire A. holds a Bachelor of Science in Business Administration, Major in Management, from St. Clare College of Caloocan, and has attended trainings in business analytics, information technology, operational management, and bookkeeper assistance.
Experience
Loan Officer
NWTF INC Project Dungganon · 2026 — 2026Managed loan accounts for members and processed loan applications along with weekly payment collections. Performed additional duties as required for loan officers.Customer Service Representative, Operations Team (Travel Account)
Teleperformance · 2024 — 2025Addressed customer issues and supported conflict resolution. Ensured adherence to company policies and maintained health, safety, and employment standards.Shift Supervisor, Operations Team
Pilipinas Teleserv · 2021 — 2023Managed customer issues and resolved conflicts. Conducted performance evaluations and provided feedback to both management and team members. Supervised staff and assisted with tasks as needed while complying with health, safety, and employment standards.
Skills & Expertise
Education
- Bachelor of Science in Business Administration Major in ManagementST. CLARE COLLEGE OF CALOOCAN · 2015 — 2019
- Highschool GraduatePLARIDEL MEMORIAL SCHOOL · 2011 — 2015
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