Post a Job Free
4 viewsjobseeker
Mia A. — Customer Service Representative from Philippines

Mia A.

Customer Service Representative

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Mia Anne B. is a seasoned Customer Service Associate specializing in Tier 3 Fraud Prevention and Customer Dispute Resolution within the banking industry. She brings a comprehensive set of skills including Fraud Detection & Risk Mitigation and Stripe Proficiency, which she effectively utilizes to enhance operational efficiency. Her experience at TaskUs from 2021 to 2025 highlights her innovation in launching a department-wide fraud-detection workflow that leveraged fintech tools like Stripe, significantly reducing fraudulent refund requests. Additionally, Mia excelled in strategic verification, developing systems that expedited dispute resolution processes. At Intelenet, from 2016 to 2018, she fulfilled the role of a Subject Matter Expert, supervising new hires and ensuring their adherence to banking protocols. Her educational background includes a Bachelor of Secondary Education, with a major in English, from the University of Pangasinan – PHINMA Education Network, and she holds a license as a Professional Teacher.

Experience

  • CUSTOMER SERVICE ASSOCIATE

    TaskUs · 2021 — 2025
    Engineered and launched a fraud-detection workflow using Stripe that was implemented across the department, contributing to a reduction in fraudulent refund requests. Developed a verification matrix for identifying high-risk callers, which streamlined the dispute resolution process. Established a self-monitoring compliance tracker to maintain adherence to Service Level Agreements (SLAs), enhancing team performance. Conducted training sessions for teammates and leadership to promote new fraud prevention protocols.

  • BANK ASSOCIATE / SUBJECT MATTER EXPERT (SME)

    Intelenet · 2016 — 2018
    Supervised and mentored new hires as an SME, ensuring compliance with banking protocols during their transition to permanent roles. Created and implemented compliance trackers to accurately monitor daily transaction processes. Managed complex client escalations and high-priority inquiries, utilizing structured problem-solving to uphold customer satisfaction.

Skills & Expertise

Customer ServiceComplianceAccount ManagementChat Support

Education

  • Bachelor of Secondary Education, Major in English
    University of Pangasinan – PHINMA Education Network
  • Bachelor of Arts in Mass Communication (Unit Earner)
    University of Pangasinan – PHINMA Education Network