Mia S.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Mia S. is an experienced Customer Service Representative with over seven years supporting clients across industries such as trading, telecommunications, and streaming services in Metro Manila. At Concentrix, Mia specializes in chat-based support, achieving notable benchmarks like maintaining an 85% customer satisfaction rate and exceeding revenue per chat targets. While at Hasting Trading Company (LBOS), she managed over 70 inbound calls daily, focusing on prompt technical troubleshooting for SIM cards and network connectivity. At Support Services Group and Foundever, Mia handled multi-channel customer support, guiding users through order placement and technical assistance for streaming platforms and product upselling. Her expertise includes technical troubleshooting, order processing, CRM system navigation, and sales/up-selling techniques within high-volume, fast-paced environments.
Experience
Chat Representative
Concentrix · 2024 — PresentProvide prompt, detailed, and solution-oriented responses to customer inquiries, addressing both basic troubleshooting and complex issues. Maintain a respectful and empathetic tone while guiding customers through order placement and technical support to ensure a positive service environment.Customer Service Representative
Hasting Trading Company (LBOS) · 2023 — 2024Manage high volumes of inbound calls, averaging over 70 daily, while addressing customer inquiries and technical concerns related to SIM cards and network connectivity. Deliver timely and solutions-focused assistance in a fast-paced setting.Customer Service Representative
Support Services Group · 2022 — 2023Respond to inbound calls with professionalism, providing customers with accurate information regarding their concerns and inquiries. Assist customers in basic troubleshooting steps and account processes, particularly for streaming service platforms.Customer Service Representative
Foundever · 2018 — 2022Deliver customer service by addressing inquiries and concerns through inbound calls, while guiding customers in basic troubleshooting and order placement. Engage in upselling and pitching products across multiple support channels, including phone, chat, and email.
Skills & Expertise
Education
- Bachelor of Science in Marine TransportationPhilippine Merchant Marine School · — — 2017
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