Mia G.
Senior Customer Service and Virtual Assistance Professional
Open to offersNew to PlatformAbout
Mia G., based in Valencia, Negros Oriental, Philippines, is a seasoned professional with over 12 years of diverse experience across customer service, virtual assistance, healthcare support, and property management industries. Having managed high-volume communications, Mia excels in handling inbound and outbound calls, providing email and chat support, and coordinating administrative tasks to deliver exceptional customer experiences. Her expertise in CRM management is augmented by her proficiency in tools like Salesforce, HubSpot, and AppFolio. In her role as a Human Resource Benefits Specialist at Insight Global, she handled over 80 calls and chats daily, focusing on benefits administration and HIPAA compliance. Her tenure in various organizations such as Concentrix and Safelite further honed her skills in managing customer inquiries and enhancing service quality. With a Bachelor of Science in Civil Engineering from Negros Oriental State University, Mia's analytical capabilities seamlessly integrate into her comprehensive support roles.
Experience
Human Resource Benefits Specialist
Insight Global · 2025 — 2026Managed over 80 inbound calls and chats, providing high-quality customer service. Assisted employees with benefits enrollment, payroll inquiries, and case resolution. Supported COBRA enrollment, billing inquiries, and payment processing. Performed eligibility verification, claims support, and documentation review. Educated members on insurance coverage details. Resolved employee concerns via phone, chat, email, and ticketing systems while ensuring confidentiality. Maintained strict confidentiality of sensitive information following HIPAA and PII standards. Completed required training on HIPAA and PII privacy and security, ensuring proper handling of sensitive records. Utilized CRM and case management systems to document interactions.Customer Sales Representative
Concentrix · 2025 — 2025Handled over 50 calls each day, assisting customers with product selection and inquiries. Provided consultative sales support while explaining product features, pricing, and promotions. Ensured accurate customer records were maintained and prioritized customer satisfaction.Customer Service Representative
Safelite · 2025 — 2025Managed inquiries related to auto-glass claims and explained various insurance coverage options. Handled more than 80 calls daily, scheduled appointments, and maintained accurate customer documentation. Delivered exceptional service while managing a high volume of inbound calls.Virtual Assistant
Maid Brigade · 2025 — 2025Handled customer communications, organized appointment scheduling, and coordinated calendars. Processed booking requests and cancellations while updating CRM records. Provided support via phone, email, and chat.Virtual Assistant – Property Management
Real Property Management · 2024 — 2025Managed tenant onboarding, utility setups, HOA coordination, and lease-related queries. Maintained property records and financial trackers in AppFolio, coordinating with tenants, vendors, and property owners to address issues timely.Subject Matter Expert / Supervisor
Game Ape Philippines · 2022 — 2024Led initiatives for onboarding, coaching, training, and performance improvement. Managed escalated customer cases, ensuring adherence to service quality standards. Oversaw documentation accuracy and team operational needs.Virtual Assistant
Game Ape Philippines · 2020 — 2022Handled scheduling, meetings, documentation, and communications. Developed presentations, training materials, and workflow documentation.
Skills & Expertise
Education
- Bachelor of Science in Civil EngineeringNegros Oriental State University · 1999 — 2005