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MIAKULEI A. — Junior Customer Support Specialist from Philippines

MIAKULEI A.

Junior Customer Support Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Mia A. is a highly skilled professional adept at client communication and administrative execution, focusing on supporting the Australian real estate industry. With experience as a Virtual Assistant at Wingman Agency & Direct Client, Mia adeptly managed property listings, coordinated appointments, and maintained CRM systems like Agentbox and Box and Dice. Her role involved ensuring seamless operations through effective CRM management and client liaison. As a Customer Experience Specialist for Homeaglow, she excelled in handling high-volume customer interactions in the cleaning services domain, enhancing service quality and satisfaction. Mia's background is further enriched by her work in the U.S. solar market as an Appointment Setter and Lead Generator for Simplicity Solar, where she provided crucial backend support. Her academic accomplishments include a Bachelor of Science in Biology, graduating Magna Cum Laude, and a Bachelor of Science in Education, both from Central Philippine Adventist College.

Experience

  • Customer Experience Specialist

    Homeaglow · 2025 — 2026
    Facilitated customer interactions, ensuring quality service and satisfaction while managing appointment schedules.
  • Virtual Assistant

    Wingman Agency & Direct Client · 2025 — 2025
    Provided client support through email and chat, resolving issues and ensuring customer retention. Responsible for managing calendars, coordinating tasks, entering data, and overseeing documentation. Managed CRM systems while tracking leads and scheduling appointments, focusing on process improvement and detail orientation.
  • Appointment Setter & Lead Generator

    Simplicity Solar · 2021 — 2022
    Supported real estate professionals by managing property listings and ensuring the accuracy of databases. Coordinated client communications and appointments while maintaining CRM systems, including Agentbox and Box and Dice, to streamline administrative tasks.
  • Customer Service Specialist & Recruitment Support

    IQOR · 2021 — 2022
    Provided support in customer service and recruitment functions, focusing on enhancing client interactions and operational efficiency.
  • Loan Originator & Recruitment Associate

    ARB Call Facilities · 2019 — 2022
    Assisted in loan origination processes while supporting recruitment efforts, contributing to the smooth functioning of customer service operations.

Skills & Expertise

Education

  • Bachelor of Science in Education– Major in Science
    Central Philippine Adventist College · — — 2025
  • Bachelor of Science in Biology – Major in Medical Biology
    Central Philippine Adventist College · — — 2023

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