Mic D.

Mic E. is an accomplished Executive Assistant and Customer Support Specialist with over five years of experience in delivering high-quality administrative support and customer service across the telecom, SaaS, and remote support industries. With a background in Organizational Psychology from UTEL University, Mic skillfully navigates roles that demand calendar management, scheduling, travel coordination, and email support. Their expertise extends to Shopify troubleshooting, where they effectively assist merchants using SaaS applications. At LBOS, Mic served as a Customer Service Representative, addressing telecom-related client concerns and performing back-office tasks. Later, they excelled as a Virtual Assistant at Proclick/Cubicles and Magic, managing multiple client requests with precision. In their recent role as a Shopify Technical Support Specialist with The Support Heroes, Mic supported merchants through chat and ticket systems, providing technical solutions and utilizing skills in HTML and basic JSON for template editing and operational support.