Micaella B.
Mid-Level Operations Manager
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About
Micaella B. is an experienced Operations Manager with a background in educational services and customer support. At the Career Advancement Research and Lifelong Learning (CARL) Institute, she supervised daily team operations, managed Google Classroom environments, and handled logistics such as certificate creation and shipment. Her expertise includes Google Workspace management, webinar and training coordination, and basic bookkeeping covering income, disbursements, payroll, and BIR journals. She has overseen Facebook marketing campaigns and managed trainer liaison for learning material development. Previously, as Classroom Manager at the International College of Allied Health Science and Technology, she organized webinars and supported assessment processes. Micaella B. has also provided remote customer service, assisting clients with exam processes and hotel reservations.
Experience
OPERATIONS MANAGER
Career Advancement Research and Lifelong Learning (CARL) Institute · 2023 — 2025Oversee daily team operations and act as a resource speaker. Create certificates and manage Google Classroom development. Conduct, host, and moderate training sessions and webinars. Design and automate Google Forms, and respond to inquiries via Facebook and email. Coordinate learning materials with trainers and manage Facebook marketing, including ad creation. Handle logistics related to certificate shipping and manage basic bookkeeping and accounting tasks, which include income, disbursements, payroll, and BIR journals.CLASSROOM MANAGER
International College of Allied Health Science and Technology (ICAHST, Inc.) Assessment and Training Center · 2023 — 2023Serve as a resource speaker while overseeing the development and management of Google Classroom. Facilitate webinars and training sessions. Design and automate Google Forms, and respond to inquiries via email and Facebook. Liaise with trainers for coordination of learning materials.CUSTOMER SERVICE REPRESENTATIVE
Collective Solution Philippines · 2020 — 2023Assist clients, including professionals and young individuals, in the online examination process. Validate receipt information in a non-voice capacity and confirm hotel reservations within a hybrid work setup.
Skills & Expertise
Education
- Bachelor of Technical Vocational Teacher Education Major in Food Service ManagementBulacan Polytechnic College - Malolos Campus · 2018 — 2022
- Senior High SchoolInstitution not specified · 2016 — 2018
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