Micaella J.

Micaella J. P., a dedicated Customer Support Specialist from Laguna, Philippines, boasts over three years of experience, primarily focused on the healthcare sector. At NextVAS Inc, she adeptly managed 50–80 customer inquiries daily, ensuring customer satisfaction through effective billing resolutions and maintaining precise customer record management. Her role also encompassed scheduling appointments, showcasing her proficiency in organizing and multitasking. Prior to this, Micaella honed her customer service skills as a Front Office Associate at Auravel Grande Hotel, where her responsibilities included managing check-ins, coordinating reservations, and processing payments. A Bachelor of Science in Tourism from Laguna State Polytechnic University grounds her diverse skills in hospitality and communication, supplemented by her knowledge of HIPAA compliance and expertise with tools like Google Docs, Google Sheets, and Canva.