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Micah A. — Mid-Level Café Manager from Philippines

Micah A.

Mid-Level Café Manager

Philippines No experience yet
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Languages
English
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About

Micah C. is a seasoned professional in the hospitality and café operations sector, boasting over 3 years of experience in café management, franchising operations, and customer service. She has played critical roles in team leadership, staff training, and operations management, with a strong focus on client relations and efficiency in business systems. Micah C. has advanced her education with a Master of Science in Hospitality Management from St. Paul University Philippines, along with a Bachelor of Science in Tourism Management from the University of Saint Louis Tuguegarao, where she graduated with academic distinction. As a café manager and operations leader, she oversees daily café operations, supervises team schedules, and supports marketing initiatives. Additionally, as a part-time instructor at the University of Saint Louis Tuguegarao, she facilitates hospitality and tourism lectures. Her expertise extends to the role of assistant general manager and franchise training head at H & Co. Incorporated, where she leads training programs and ensures smooth franchise operations.

Experience

  • ASSISTANT GENERAL MANAGER

    HONEY BAKES CAFÉ Flagship Store · 2023 — 2024
    Oversaw café operations including staffing and customer service while supervising team scheduling and workflow.
  • CAFÉ MANAGER & OPERATIONS MANAGER

    HONEY BAKES CAFÉ · 2024 — Present
    Responsible for the overall café operations, including staff management, inventory monitoring, and customer issue resolution.
  • ASSISTANT GENERAL MANAGER

    H & Co. Incorporated · 2023 — 2024
    Oversaw franchise operations and conducted presentations for potential franchisees while ensuring effective onboarding processes.
  • PART TIME HOSPITALITY AND TOURISM INSTRUCTOR

    UNIVERSITY OF SAINT LOUIS TUGUEGARAO · 2023 — Present
    Facilitated lectures and activities related to hospitality and tourism while preparing instructional materials and assessing student performance.
  • FRANCHISE TRAINING HEAD

    H & Co. Incorporated · 2023 — Present
    Led training programs for new franchise branches and monitored commissary operations and inventory management.
  • Officer in Charge

    Bang Bang Bangus – Tuguegarao City Branch · 2022 — 2023
    Managed daily operations and addressed customer service needs at the branch location.
  • CASHIER

    HONEY BAKES CAFÉ Flagship Store · 2022 — 2022
    Managed customer transactions and assisted in daily operations.

Skills & Expertise

Education

  • Master of Science in Hospitality Management
    ST. PAUL UNIVERSITY PHILIPPINES · 2024 — 2026
  • Bachelor of Science in Tourism Management
    UNIVERSITY OF SAINT LOUIS TUGUEGARAO · 2018 — 2022
  • Senior High School
    CAGAYAN NATIONAL HIGH SCHOOL · 2016 — 2018

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