Micha P.

Micha P. is an experienced professional who has excelled in roles involving teamwork, multitasking, and problem-solving. Currently serving as a Crew Trainer at McDonald's in Dumaguete City, Negros Oriental, she has been instrumental in training new crew members in operational procedures, enhancing customer service standards, and upholding safety protocols. Her responsibilities include managing daily shift tasks, coordinating with team members, and ensuring a seamless delivery of services. Micha's adeptness at handling customer inquiries and her ability to efficiently resolve concerns contribute to maintaining high satisfaction levels. She has a vocational qualification in Contact Center Services from the Technical Education and Skills Development Authority at Silliman University, where she acquired essential skills in customer relationship management and telecommunications systems. Furthermore, her education in office administration at Negros Oriental State University has provided her with a solid foundation in business communication and administrative procedures, enhancing her competencies in office management and proficiency in computer use.