Michael J.
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Michael John Giovanie N. B. is an experienced OIC Service Engineer with a background in the electronics service and retail solutions industries in Santiago City, Philippines. At VIVO Service Center, he managed 6S management and monitoring, spare parts issuance, CRM operations, cash audits, parts forecasting, and inventory, while ensuring quality control and technical training for team members. He was responsible for coordination of device repairs, customer status updates, market visit monitoring, and compliance with monthly reporting requirements. Previously, he worked at Value Chain Solutions, Inc. as an IT Staff – Van Loader, handling order encoding, stock transfers, and the maintenance of computer-related equipment. Michael holds a Bachelor of Science in Information Technology from AMA College and is skilled in PC troubleshooting, software and hardware installation, and Microsoft Office applications.
Experience
OIC Service Engineer
VIVO SERVICE CENTER · 2023 — 2024Oversaw parts ordering and forecasting, monitored quality orders, and coordinated spare parts transfer applications. Managed staff satisfaction monitoring, market visits, and work permit applications for delivery and pull-outs. Conducted inventory and cash collection reporting, maintained technical training schedules, adjusted manpower schedules, and handled CRM and DMS tasks as part of ongoing service center operations.Service Engineer
VIVO SERVICE CENTER · 2022 — 2023Handled customer device reception, release, and repair while supporting 6S management and monitoring activities. Issued spare parts and replacement units, maintained CRM announcements, encoded pending or reserved parts in CRM Work notes, and reconciled cash collection with CRM system.OSB - IDS (VAN LOADER)
Value Chain Solutions INC. · 2017 — 2019Processed daily order encoding for van sellers, managed Van Transfer Orders, and recorded both Return Good Stocks and Bad Order of Van. Oversaw van load capacity and provided maintenance for computer-related equipment.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyAMA College · — — 2017
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