Michael K.
Mid-Level Duty Manager
Open to offersNew to PlatformAbout
Michael M. is an energetic and dynamic Front Office Supervisor and Duty Manager with extensive experience in the hospitality and entertainment industries. He has excelled at enhancing guest services and operational management, particularly in environments like Premier Inn Dubai and EMAAR Entertainment LLC. His expertise includes strategic planning, team leadership, and maintaining high guest satisfaction standards. Michael has proven capabilities in developing client relationships, achieving sales goals, and managing complex operational processes. With knowledge in systems such as the Property Management System (PMS) and proficiency in Microsoft Office, he is equipped to handle both front-facing and administrative challenges. His multilingual ability in Arabic, English, and German further enables him to manage diverse client interactions effectively. Michael's contributions have been recognized through awards and credentials like a merit certificate from ORASCOM Hotels and Development, and a distinction from the Dubai Way Championship.
Experience
DUTY MANAGER (GRADE 4)
EMAAR Entertainment LLC · 2025 — PresentOversee daily operations to ensure smooth functioning of all public and back-of-house areas, including guest services and animal care. Lead and develop department heads and staff while managing training and performance objectives. Collaborate on business strategies and budget management to achieve financial targets. Focus on enhancing guest experience through exceptional customer service and promotional efforts. Oversee animal husbandry and exhibit development to maintain high standards.FRONT OFFICE SUPERVISOR
Premier Inn Dubai Airport · 2019 — 2025Plan and supervise daily operations related to guest arrivals and departures, managing room assignments and registrations. Monitor staff performance and grooming standards while conducting training for new employees. Address guest requests and complaints efficiently, maintaining records of issues and following up as necessary. Collaborate with departments to ensure accurate guest information while keeping updated on hotel products and services. Handle administrative tasks, including report production and duty scheduling.GUEST SERVICE AGENT/RECEPTIONIST
Movenpick Hotel Al Mamzar Dubai · 2017 — 2019Manage front office operations to ensure seamless check-ins and departures while leading the front desk team. Resolve guest concerns promptly and ensure operational effectiveness by maintaining front office procedures. Collaborate with other departments to enhance guest experience while practicing room yield management. Oversee inventory management and assist in staff hiring and training while ensuring compliance with hotel policies.CUSTOMER SERVICE & SALES AGENT
DZ Tourism LLC · 2016 — 2017Plan and book travel arrangements for clients, promoting travel packages and managing online marketing campaigns. Handle employment visa services for experienced candidates.SENIOR RECEPTIONIST & FRONT OFFICE
Orascom Hotels & Properties · 2012 — 2015Conduct client interviews to determine property needs and assist throughout the buying process, including legal documentation. Maintain relationships with clients while analyzing competitive products. Train new sales personnel and monitor their performance against set objectives, managing multiple sales projects and maintaining inventory flow.ACCOUNTANT (Auditor)
Panorama Bungalows Resort El Gouna · 2012 — 2012Maintain financial records, including general ledger and accounts payable/receivable. Prepare financial statements and process transactions while reconciling bank accounts. Assist in budget preparation and ensure compliance with tax regulations, providing financial reports for management.COST CONTROLLER
Panorama Bungalows Resort El Gouna · 2012 — 2012Analyze financial statements and monitor expenses to identify cost reduction opportunities. Assist in budget preparation and track actual costs against the budget, while implementing cost control procedures. Present financial reports highlighting key performance indicators.NIGHT EDITOR
Stella Di Mare Beach Hotel & Spa · 2011 — 2012Review and edit content for accuracy and adherence to brand standards while maintaining the hotel's online presence. Develop new content as needed and prepare performance reports to suggest improvements.
Skills & Expertise
Education
- Diploma of Educational skillsAssiut University · 2014 — 2015
- Bachelor's DegreeAssiut University · 2007 — 2011
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