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Michael R. — Senior Technical Support Specialist from Philippines

Michael R.

Senior Technical Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Michael R. is a seasoned Customer Support & Technical Support Professional with over 14 years of experience in providing exceptional service to global clients. His career spans reputable companies such as Telstra, Time Warner Cable, HostGator, and Mercari US, where he honed his skills in live chat, email support, technical troubleshooting, and account management. Michael has a proven track record of efficient issue resolution utilizing CRM tools like Zendesk and Salesforce. His role at Mercari U.S. involved assisting buyers and sellers with transactional inquiries, maintaining high customer service standards. At HostGator, he guided clients through website creation and hosting issues, while at Time Warner Cable, he addressed billing and connectivity matters. Michael's tenure at Telstra entailed handling internet connectivity and network issues, showcasing his adept problem-solving capability. Recognized for his excellence, he has received awards such as "Best in Quality Agent" and "Best in CSAT" for his contributions to customer satisfaction and support quality.

Experience

  • Online Customer Service Representative

    Mercari U.S. · 2017 — 2023
    Provided assistance to buyers and sellers through email regarding sales, purchases, and account inquiries, ensuring timely and accurate resolutions.

  • Customer Service Representative

    Hostgator · 2016 — 2017
    Offered technical support and web consulting services, helping clients with website creation, hosting configuration, domain management, and troubleshooting through clear guidance in chat.

  • Customer Service Representative

    Time Warner Cable · 2014 — 2016
    Addressed billing inquiries and resolved account-related issues via phone, chat, and email. Guided customers through troubleshooting processes for television cable service and connectivity, while recommending upgraded cable plans based on their needs.

  • Customer Service Representative / Technical support

    Telstra · 2008 — 2014
    Delivered technical support for internet connectivity and network issues through phone, chat, and email. Conducted advanced troubleshooting, addressed complex technical problems, and managed escalated tickets to ensure accurate and timely resolutions.