Michael C.
Mid-Level Network Security Specialist
Open to offersNew to PlatformAbout
Michael Adrian H. is an experienced Technical Support Engineer who has spent four years at San Miguel Corporation and one year at I Equity Technologies Corporation, specializing in the information technology and engineering sectors. With a Bachelor of Science in Computer Engineering from the University of the East, he brings hands-on expertise in network security, Active Directory, and troubleshooting hardware and software issues. Michael has delivered customer-focused IT support, performed server backups, maintained computer hardware, managed daily operations including software installations, and resolved user requests efficiently. He also has a three-year background as a photo and video editor, proficient in Adobe Premiere and Adobe CS6, further supporting clients in technical and creative tasks.
Experience
Technical Support Engineer
San Miguel CorporationAssisted customers in setting up new systems, applications, and software. Responded to inquiries via email, calls, and live chat to address technical issues. Conducted targeted questioning during troubleshooting to identify effective solutions. Delivered clear, step-by-step technical support and guidelines to clients. Installed and configured applications such as anti-virus software and Microsoft Office. Simplified technical information for non-technical audiences through presentations and demonstrations. Utilized support tickets to monitor and expedite incident resolution. Recorded and submitted technical reports to management. Participated in face-to-face meetings with clients to evaluate and diagnose hardware challenges. Employed remote access tools to troubleshoot customer computers.Technical Support
I Equity Technologies CorporationFacilitated the installation and maintenance of applications for clients, ensuring operational readiness. Managed daily server backups to prevent data loss. Conducted maintenance checks of computer hardware and systems to ensure high performance. Resolved service requests efficiently within designated timeframes, employing tactical troubleshooting to uncover and fix faults. Investigated system error reports, attempting to replicate issues to trace their origin. Updated software to incorporate new features and enhance security. Maintained precise records of installations and relevant licenses.Photo and Video Editor
Company not specifiedEngaged in editing and processing video and photographic content for various projects over a three-year period.Network Security
San Miguel CorporationOversaw the configuration of networks to align with performance standards. Designed and refined strategies for data recovery in response to data loss or theft. Managed upgrades for hardware to reduce service interruptions.Active Directory
San Miguel CorporationConducted various operations pertaining to Active Directory as part of the organization's technical support processes.
Skills & Expertise
Education
- Bachelor of Science in Computer EngineeringUniversity of the East · 2009 — 2015
- Secondary LevelSta. Lucia High School · 2005 — 2009
- Primary LevelDe Castro Elementary School · 1999 — 2005
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