Michael G.

Michael G. is a dedicated E-commerce VA/Customer Service Representative with extensive experience in overseeing order management and providing phone support across various industries including dermatology and online retail. At ForeFront Dermatology, Michael skillfully handled inbound and outbound patient contacts, employing strong scheduling & calendar management skills to streamline appointments efficiently. His tenure with Shoplet as an online customer service representative showcased his ability to manage customer data, identify trends, and ensure a positive brand experience. Michael is adept at using multiple software and digital tools such as Outlook, CRM platforms, and Adobe Creative Suite, which enhance his strong data management capabilities. His role involved troubleshooting real-time issues, thereby honing his talents in problem resolution and ensuring customer satisfaction through de-escalation techniques and effective communication.