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Michael N. — Mid-Level BPO Technical Support Specialist from Philippines

Michael N.

Mid-Level BPO Technical Support Specialist

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Michael N. is an ICT graduate based in the Philippines with hands-on experience in the BPO industry, having served as a Customer Service Representative at iQor, TaskUs, and Teleperformance (formerly Majorel). Michael's tenure at iQor involved adapting swiftly to dynamic support roles, managing diverse customer inquiries, and supporting new agents to optimize team performance. At TaskUs, he consistently exceeded Customer Satisfaction (CSAT) targets by providing high-quality support focused on client needs and key performance metrics. In collaboration with business partners, he enhanced online sales management through proactive communication and identifying opportunities to improve advertising strategies and ad performance. Michael's academic background in Information and Communications Technology underpins his proficiency in data management and process improvement, ensuring efficient solutions in fast-paced, customer-driven environments.

Experience

  • Customer Service Representative

    TaskUs · 2022 — 2023
    Delivered high-quality support, consistently meeting Customer Satisfaction (CSAT) targets while maintaining a customer-first approach. Demonstrated awareness of key performance metrics, regularly exceeding expectations in reviews.

  • Customer Service Representative

    iQor · 2021 — 2021
    Joined a support team, adapting to a fast-paced environment and understanding customer needs. Handled various inquiries and assisted new agents, enhancing team performance and client-focused service.

  • Search Engine Optimization Specialist

    iQor · 2021 — 2021
    Engaged with business owners to identify advertising opportunities aimed at improving online sales and ad performance for multiple partners.

Skills & Expertise

SEO – Search Engine OptimizationData AnalysisTechnical Support SpecialistCustomer Service RepresentativeTech Support

Education

  • Senior High School - Information and Communications Technology
    Clark College of Science and Technology
  • Junior High School
    Alternative Learning - Learning System of the Department of Education
  • Elementary School
    Dau Central Elementary School

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