Michael P.
Senior Technical Support Specialist
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Michael P. is a seasoned technical support specialist with over nine years of experience in the BPO industry. Currently serving as a Technical Support Dispatcher at Mission Control NOC since October 2024, Michael manages inbound and outbound calls for MSPs and clients, coordinates LIFT OFF tickets, and ensures server connectivity through the Omnissa Horizon App. Previously, as a freelance General Virtual Assistant, he engaged in the repair and assembly of electronic equipment and network management. His tenure as an Airsoft Shop Manager & Game Site Operator involved managing sales, inventory, customer training, and online marketing. At Ingram Micro Philippines, he provided pre-sales solutions for servers and storage. Across his career, Michael has demonstrated strong capabilities in technical support, utilizing tools like Slack, O365, and Autotask. His educational background includes a Bachelor of Science in Pharmacy from Emilio Aguinaldo College.
Experience
Technical Support Dispatcher
MISSION CONTROL NOCO · 2024 — PresentManage inbound and outbound calls for Managed Service Providers (MSPs) and their clients. Oversee and coordinate LIFT OFF tickets and client emails while monitoring server connections and errors through the Omnissa Horizon App.Technician
GENERAL VIRTUAL ASSISTANT - FREELANCE · 2024 — 2024Conduct repairs and assembly of desktops, laptops, and other gadgets. Perform troubleshooting, maintenance of personal computers, and management of network systems for pisowifi.Airsoft Shop Manager & Game Site Operator
LZDELTA AIRSOFT GAME SITE · 2017 — 2024Oversee daily operations of the airsoft shop, including sales and repairs of airsoft guns. Manage training for new hires, stock purchasing, and inventory. Handle social media management, Facebook ads, and online sales across platforms such as Shopee and Lazada; organize equipment rentals and airsoft games.Pre Sales Solutions Specialist Level 2 - PSE Servers & Storage
INGRAM MICRO PHILIPPINES · 2014 — 2016Provide technical information, quotations, and relevant details concerning servers, storage solutions, and uninterrupted power supplies.Technical Support / Data Entry
ODESK - WORK FROM HOME · 2013 — 2014Deliver technical support to customers through chat and remote assistance while updating product details, images, and prices for websites of Principal Computers, Cheap Chips, Asus Notebooks, and DRS Technology located in Australia.IT Helpdesk - Level 2 Technical Support - Senior Process Associate
COGNIZANT TECHNOLOGY SOLUTIONS · 2010 — 2012Execute repairs and troubleshooting for Point of Sale machines and software, back office servers, internet connectivity, and computerized kitchen equipment. Address escalated issues and manage supervisor calls.Microsoft General Assist - Level 1 Technical Support
SUTHERLAND GLOBAL SOLUTIONS · 2009 — 2010Perform repairs and troubleshooting for Microsoft operating systems, specifically Windows XP, Vista, and 7. Address drivers and other software issues affecting desktops and laptops.Microsoft PC Safety - Level 1 Technical Support
TELUS INTERNATIONAL PHILIPPINES · 2007 — 2009Handle virus removal and manage issues related to Windows Genuine Advantage and security updates, including manual removal of viruses and malicious software.Computer Repair & Assembly
FREELANCE TECHNICIAN · 2005 — 2007Engage in the repair and assembly of desktop and laptop computers. Design computer shop layouts, along with network design and setup.
Skills & Expertise
Education
- Bachelor of Science in PharmacyEmilio Aguinaldo College · 1992 — 1996
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